Client Engagement Manager

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Axelerant

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Digital Marketing • SaaS • AI

Axelerant is a digital experience agency that blends AI with human creativity to deliver transformational outcomes for their clients. They offer services in digital experience platforms, digital engineering, experience design, digital marketing, intelligent automation, and quality engineering. Axelerant focuses on driving value at the intersection of people and digital experiences through people transformation, learning and development, and people care. They have been involved in various projects, including digital transformations and the development of digital experience platforms for clients like Doctors Without Borders and OHCHR. org. Their approach emphasizes seamless and scalable solutions, aiming to create value-driven solutions aligned with their clients' vision.

51 - 200 employees

☁️ SaaS

📋 Description

• Customer & Business Alignment Connect daily delivery work to the client’s business goals and success metrics. • Ensure delivery teams understand what matters most to the client and why. Surface insights and early signals that improve client outcomes. • Delivery Orchestration Use AI-assisted workflows to manage status updates, risk logs, dependencies, and delivery hygiene. • Maintain operational clarity across teams through structured communication and follow-through. Frame issues with clear options and impacts to support decision-making. • Digital Transformation Awareness Translate customer maturity signals into delivery considerations. Communicate how features, releases, and decisions align with the client’s transformation goals. • Contracting & Model Alignment Ensure delivery commitments match the engagement model (Fixed, T&M, Staff Aug, CD&M). • Identify scope drift early and bring model-appropriate guidance back to the team. • Advocacy & Storytelling Share compelling internal updates and customer success highlights that raise visibility of the team’s impact. • Contribute to case studies, insights, and narratives that support customer retention and early growth signals.

🎯 Requirements

• Experience 5+ years in delivery, project coordination, engagement management, consulting, or digital services. • Experienced in collaborating closely with cross-functional teams, including product, engineering, and design. • Core Skills Strong communication and expectation-alignment skills. Ability to break down issues and propose clear options. • Comfortable using AI tools for documentation, planning, and analysis. • Understanding of digital delivery concepts (agile, releases, dependencies, roadmaps). • Ability to see upstream/downstream impacts in delivery work. • Basic financial awareness and comfort discussing scope & commitments, and familiarity with contracting models (Fixed Bid, T&M, Managed Services). • Exposure to digital transformation programs or maturity assessments Experience with enterprise platforms (Drupal, composable stacks, cloud technologies). • Mindsets Curiosity about client outcomes Ownership and follow-through Proactive and structured thinking Growth mindset and adaptability

🏖️ Benefits

• - Be part of an **AI-first, remote-first** digital agency that’s shaping the future of customer experiences. • - Collaborate with global teams and leading platform partners to solve meaningful challenges. • - Enjoy a culture that supports autonomy, continuous learning, and work-life harmony.