Mission Engineer

🕒 May 15

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $100.5k - $160.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🔐 Security

🤖 Artificial Intelligence

📚 Education

Security • Artificial Intelligence • Education

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Lead end-to-end lifecycle execution across deployment, adoption, optimization, and ongoing success for a strategic account • Support multi-product program delivery, helping align hardware, software, digital evidence, and integrated workflows • Serve as a primary point of accountability for customer-facing outcomes, partnering with internal teams (Engineering, Support, Product, PSO) • Provide onsite technical support and troubleshooting, helping coordinate resolution and root-cause analysis • Contribute to program governance, including roadmap execution, risk identification, stakeholder alignment, and progress tracking • Build and maintain strong relationships with command staff and agency leadership, supporting QBRs/EBRs and planning discussions • Drive adoption and value realization, helping ensure solutions are effectively integrated into agency workflows • Share customer insights and feedback with Product and Engineering to help inform improvements • Identify and support expansion opportunities, partnering with Sales on long-term account strategy • Track and support customer success metrics, including adoption, program health, CSAT, NPS, time-to-value, and issue resolution • Support Sales → Post-Sales onboarding and handoff, helping establish goals, success criteria, and alignment early • Maintain a consistent onsite presence (approximately 4 days/week) to stay connected to agency operations and needs

🎯 Requirements

• Experience in customer-facing technical roles, program management, or complex deployment environments (typically 8+ years, but we encourage applicants with varied experience to apply) • Comfort working across technical and operational domains, including hardware, software, networking, or integrated systems • Strong communication skills, with the ability to engage with both technical teams and senior stakeholders • Experience supporting cross-functional programs or initiatives with multiple stakeholders • Interest in helping organizations adopt new technologies and improve workflows • A thoughtful, problem-solving mindset with the ability to navigate ambiguity and prioritize effectively • Ability to work independently while also collaborating closely with cross-functional teams • Commitment to delivering a strong customer experience and building trusted relationships • Ability to obtain and maintain CJIS compliance and adhere to security standards.

🏖️ Benefits

• Competitive salary and 401(k) with employer match • Discretionary paid time off • Paid parental leave for all • Medical, dental, and vision plans • Fitness programs • Emotional and mental wellness support • Learning and development programs • And yes, we have snacks in our offices