Contact Center Supervisor

40 minutes ago

Apply Now

Receive Emails with Similar Jobs

Azamara Cruises

WebsiteLinkedInAll Job Openings

B2C • Travel • Transport

Azamara Cruises is a luxury cruise line that offers uniquely curated voyages to some of the world’s most extraordinary destinations. Focused on immersive travel experiences, Azamara specializes in providing extended stays at ports of call, enabling guests to fully explore and enjoy each location's culture and natural beauty. With mid-sized ships that allow access to smaller, more intimate ports and a commitment to top-tier service and amenities, Azamara redefines the modern cruise experience for discerning travelers.

1001 - 5000 employees

👥 B2C

🚗 Transport

📋 Description

• Responsible for day-to-day management of the contact center reservations team. • Coaching and counselling on sales and service techniques. • Motivational force for employees. • Support Manager and Director with special projects and daily operational needs. • Collaborate and partner with peers and leaders. • Maintain harmony among workers and resolve grievances. • Manage the operation of the team for efficiency and production. • Analyze trend reporting to identify operational opportunities. • Monitor individual, team, and call center results to act on performance trends. • Handle interaction with escalated customers.

🎯 Requirements

• Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. • Supervisory/Assistant Supervisory or equivalent experience in Call Center required. • Must have excellent organizational and communication skills both written and verbal. • Must be able to work independently and work well with others. • Must be able to use good judgment and decision-making skills. • Must demonstrate appropriate level of professionalism to instill confidence and credibility of the position and leadership team.

🏖️ Benefits

• None