Azurreo
51 - 200 employees
📡 Telecommunications
🏢 Enterprise
🤝 B2B
Telecommunications • Enterprise • B2B
Azurreo is a global outsourcing company specializing in the telecom field, providing technical coordination and resources for deploying tailored telecom solutions. With over 15 years of experience, they offer expertise throughout a project's lifecycle, including strategy, design, implementation, operations, and maintenance. Azurreo delivers certified methodologies and best practices through a team of telecom experts, having completed over 250 projects in more than 25 countries worldwide.
Customer Support Coordinator
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🔥 0 minutes ago
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Azurreo
51 - 200 employees
📡 Telecommunications
🏢 Enterprise
🤝 B2B
Telecommunications • Enterprise • B2B
Azurreo is a global outsourcing company specializing in the telecom field, providing technical coordination and resources for deploying tailored telecom solutions. With over 15 years of experience, they offer expertise throughout a project's lifecycle, including strategy, design, implementation, operations, and maintenance. Azurreo delivers certified methodologies and best practices through a team of telecom experts, having completed over 250 projects in more than 25 countries worldwide.
📋 Description
• Respond to customer inquiries via email, ticketing systems, and other communication channels. • Provide professional, friendly, and timely customer support. • Troubleshoot Tier 1 technical issues related to hosting and network services. • Assist customers with DNS, SSL certificates, FTP, email configuration, and other basic technical requests. • Accurately document all customer interactions and technical findings within the ticketing and CRM systems. • Escalate complex technical issues to senior engineers with clear documentation. • Follow up with customers to ensure issues are resolved and expectations are met. • Monitor open support tickets and ensure they are progressing according to internal service levels. • Collaborate with technical teams to resolve customer issues efficiently. • Contribute to internal knowledge base articles and documentation. • Identify recurring customer issues and recommend improvements to support processes. • Support continuous improvement initiatives within the Customer Support department.
🎯 Requirements
• Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a related field. • 1–3 years of experience in Technical Support, Customer Support, Helpdesk, or IT Support. • Fluent English (written and spoken). • Excellent communication and customer service skills. • Strong troubleshooting and analytical thinking abilities. • Good understanding of: DNS, SSL Certificates, FTP, Basic networking concepts. • Experience using ticketing systems or CRM platforms. • Excellent organizational and time-management skills. • Ability to prioritize multiple tasks in a fast-paced environment. • Comfortable working independently in a fully remote environment. • Reliable internet connection and suitable remote working setup. • Based in Syria.
🏖️ Benefits
• Competitive salary. • Fully remote work. • Stable, full-time employment. • Structured onboarding and comprehensive training. • Direct mentoring from experienced technical leaders. • Exposure to international clients and global technology projects. • Continuous learning and professional development opportunities. • Career growth opportunities within Azurreo. • Performance-based salary reviews and internal promotion opportunities. • A friendly, collaborative, and multicultural work environment.
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