QoS & Technical Support Specialist

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🔥 10 minutes ago

🌐 Lebanon, Syria, +1 more countries – Remote

🇱🇧 Lebanon – Remote 🇸🇾 Syria – Remote 🇹🇷 Turkey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Azurreo

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🏢 Enterprise

🤝 B2B

Telecommunications • Enterprise • B2B

Azurreo is a global outsourcing company specializing in the telecom field, providing technical coordination and resources for deploying tailored telecom solutions. With over 15 years of experience, they offer expertise throughout a project's lifecycle, including strategy, design, implementation, operations, and maintenance. Azurreo delivers certified methodologies and best practices through a team of telecom experts, having completed over 250 projects in more than 25 countries worldwide.

📋 Description

• Monitor and analyze QoS KPIs, including packet loss, latency, jitter, throughput, and availability. • Investigate service degradation and perform first-level technical troubleshooting. • Manage customer incidents from reporting through resolution, ensuring SLA compliance. • Coordinate with Engineering and Operations teams to resolve technical issues. • Provide timely, professional updates to customers via email and other communication channels. • Prepare incident reports, QoS reports, and technical documentation. • Identify recurring issues and contribute to service improvement initiatives.

🎯 Requirements

• Bachelor's degree in Telecommunications, Computer Science, Information Technology, Engineering, or a related field. • 5 years of experience in QoS, Service Assurance, Telecom Technical Support, Network Operations, or a similar role. • Strong understanding of QoS KPIs (Packet Loss, Latency, Jitter, Throughput, Availability), TCP/IP networking , DNS and Internet connectivity & Root cause analysis and technical troubleshooting. • Experience with monitoring and ticketing tools. • Experience supporting international customers in a technical environment. • Excellent written and spoken English. • Strong analytical, communication, and customer management skills. • Ability to manage multiple priorities while working independently in a remote environment.

🏖️ Benefits

• Competitive salary. • Fully remote, full-time position: 9 AM to 6 PM local time + 1 hour break. • Company laptop and professional tools. • Structured onboarding, technical training, and mentorship. • Exposure to international customers and telecom projects. • Career growth and performance-based salary reviews. • Paid leave, public holidays, and overtime compensation when required. • Friendly, collaborative, and multicultural work environment. • Overtime: Fully compensated Required depending on operational needs May include coordination across time zones