Quality of Service Specialist

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Azurreo

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🏢 Enterprise

🤝 B2B

Telecommunications • Enterprise • B2B

Azurreo is a global outsourcing company specializing in the telecom field, providing technical coordination and resources for deploying tailored telecom solutions. With over 15 years of experience, they offer expertise throughout a project's lifecycle, including strategy, design, implementation, operations, and maintenance. Azurreo delivers certified methodologies and best practices through a team of telecom experts, having completed over 250 projects in more than 25 countries worldwide.

📋 Description

• Supervise daily site stability and performance to ensure consistent service quality. • Identify, analyze, and escalate incidents with high attention to detail. • Liaise between internal teams and external partners to ensure timely issue resolution. • Track QoS metrics and maintain rigorous documentation and follow-ups. • Drive continuous improvement through root cause analysis and preventive action plans. • Provide professional communication on customer-facing topics to ensure high satisfaction.

🎯 Requirements

• Bachelor’s degree in a technical field. • 4+ years in QoS, network supervision, or operations. • Proven experience in technical customer-facing roles. • Proficient written and spoken English for global client interaction. • Immediate contributor with no other professional or academic commitments. • Analytical, proactive, and capable of managing multiple priorities.

🏖️ Benefits

• Competitive Compensation: A comprehensive salary package. • 100% Remote in a Full-time position: 9 AM to 6 PM local time + 1 hour break. • Paid Time Off: Inclusion of paid leave and recognition of National Public Holidays. • Professional Tools: Provision of a company PC to support your remote workspace. • Growth & Development: Dedicated training and mentorship to ensure you become an immediate contributor and excel in your role. • Overtime: Fully compensated Required depending on operational needs May include coordination across time zones.