Azurreo
51 - 200 employees
📡 Telecommunications
🏢 Enterprise
🤝 B2B
Telecommunications • Enterprise • B2B
Azurreo is a global outsourcing company specializing in the telecom field, providing technical coordination and resources for deploying tailored telecom solutions. With over 15 years of experience, they offer expertise throughout a project's lifecycle, including strategy, design, implementation, operations, and maintenance. Azurreo delivers certified methodologies and best practices through a team of telecom experts, having completed over 250 projects in more than 25 countries worldwide.
Technical Support Specialist – Syria, Turkey
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Azurreo
51 - 200 employees
📡 Telecommunications
🏢 Enterprise
🤝 B2B
Telecommunications • Enterprise • B2B
Azurreo is a global outsourcing company specializing in the telecom field, providing technical coordination and resources for deploying tailored telecom solutions. With over 15 years of experience, they offer expertise throughout a project's lifecycle, including strategy, design, implementation, operations, and maintenance. Azurreo delivers certified methodologies and best practices through a team of telecom experts, having completed over 250 projects in more than 25 countries worldwide.
📋 Description
• Take ownership of assigned customer support tickets from initial assignment through resolution. • Investigate customer-reported issues and perform first-level technical troubleshooting. • Respond to customers through email, ticketing systems, phone calls, and WhatsApp. • Troubleshoot Tier 1 technical issues related to networking, telecommunications, hosting, and connectivity. • Assist customers with DNS, SSL certificates, FTP, email configuration, internet connectivity, and general network troubleshooting. • Learn and support customer telecom equipment, including routers, gateways, SIM management platforms, telecom devices, and associated hardware. • Develop a solid understanding of each customer's network environment and infrastructure. • Accurately document troubleshooting steps, customer interactions, and technical findings within the ticketing system. • Escalate complex issues to senior engineers with complete technical documentation. • Monitor assigned tickets and ensure they progress according to internal service level agreements (SLAs). • Follow up proactively with customers until issues are fully resolved. • Collaborate closely with Engineering, Operations, and Local Support teams. • Maintain a professional, patient, and customer-focused approach while supporting customers from different countries and cultural backgrounds. • Contribute to internal knowledge base articles and continuous improvement initiatives.
🎯 Requirements
• Currently residing in Syria or Turkey. • Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field. • 1–3 years of experience in Technical Support, IT Support, Helpdesk, Network Support, or a similar technical role. • Fluent English (written and spoken). • Excellent written communication skills with the ability to write clear, professional customer emails. • Strong customer service and interpersonal communication skills. • Excellent troubleshooting and analytical thinking abilities. • Good understanding of: TCP/IP networking, Internet services and ports, DNS, SSL Certificates, FTP, email configuration, basic network infrastructure, basic understanding of telecommunications technologies and associated devices. • Familiarity with routers, networking equipment, SIM-based telecom solutions, and internet connectivity concepts. • Experience using ticketing systems or CRM platforms. • Strong organizational and time-management skills. • Ability to prioritize multiple support requests in a fast-paced environment. • Patient, professional, and customer-oriented mindset. • Comfortable communicating with customers from diverse cultural backgrounds. • Willingness to work rotating schedules, including occasional night shifts when required. • Reliable internet connection and a suitable remote working environment.
🏖️ Benefits
• Competitive salary. • Fully remote work from anywhere in Syria. • Stable, full-time employment. • Structured onboarding and comprehensive technical training. • Hands-on training on telecom platforms and customer equipment. • Direct mentoring from experienced technical leaders. • Exposure to international customers and global telecommunications projects. • Continuous learning and professional development opportunities. • Career growth within Azurreo. • Performance-based salary reviews and internal promotion opportunities. • Friendly, collaborative, and multicultural work environment.
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