Freelance Product Owner – German-speaking

🕒 March 31

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B-works

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

☁️ SaaS

🤝 B2B

SaaS • B2B • Digital Transformation

B-works is a digital agency based in Zürich, Berlin, and Bozen, specializing in developing digital platforms, websites, and software products for startups and established companies. Since 2016, they have delivered innovative and user-centered designs with modern software development techniques, focusing on scalable solutions and real-time data-driven decision-making. With expertise in corporate website development, digital transformation, and interim digital officer services, B-works offers comprehensive solutions to optimize business processes and customer engagement.

📋 Description

• SLA and support management: Project leadership for existing SLA mandates across the B-works client portfolio • Prioritization and coordination of support requests, bug tickets and change requests • Ensure agreed response times: Priority 1 (critical) within 4 hours, Priority 2 (high) within 2 business days, Priority 3 (medium) within 5 business days (Mon–Fri, 09:00–17:00) • Proactive budget monitoring and transparent reporting • Product ownership and backlog management: Creation and maintenance of user stories, bugs and acceptance criteria in Jira • Sprint planning and task prioritization with the development team • Planning and facilitation of innovation workshops to identify valuable features • Support for CMS upgrades, technical migrations and AI integrations • Stakeholder management: Primary point of contact for end clients in day-to-day operations • Regular status meetings and reporting • Expectation management and handling of change requests • Coordination between client and development teams • Team coordination: Directing the development team within SLA commitments • Alignment with the Key Account Manager • Quality assurance and test coordination • Time tracking and billing

🎯 Requirements

• Required: German at native level • Fluent English, spoken and written • Minimum 5 years of PM/PO experience in a digital agency or comparable environment • Experience with CMS web projects (Drupal or similar) • Agile/Scrum competence • Proven reliability and commitment across multiple engagements • Technical: Best-practice authoring of user stories, bug reports and acceptance criteria • Tooling: Jira, Confluence, Miro • Understanding of technical web projects and terminology (e.g., CMS, APIs, hosting, accessibility) • Budget-conscious work within defined time contingents • Personal: Reliability as a core characteristic — you meet response times, communicate proactively and are dependable for clients and the team • Long-term partnership orientation — you view engagements as multi-year partnerships, not short-term assignments • Confident client communication at C-level • Hands-on mentality, proactive and solution-oriented • Resilient under competing priorities • Advantageous: Drupal-specific experience • Very good comprehension of Swiss German • Experience in healthcare, ideally with cantonal hospitals or comparable public institutions • Knowledge of accessibility (WCAG AA) and data protection (nDSG/DSG) • Experience with innovation workshops or discovery formats • Experience taking over projects from other agencies or teams

🏖️ Benefits

• Guaranteed retainer volume as a stable base, with optional additional project work • Priority consideration for all new PO mandates in the B-works portfolio, without new tenders • Growth potential: SLA extensions, feature packages and new projects gradually increase the workload • Targeted collaboration over 3 years with annual contract renewal • Professional, experienced Drupal and AI development team • Innovation workshops and active involvement in shaping product strategy • Remote work with in-person meetings by agreement • Direct communication without intermediaries