2nd Line Engineer

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Babble

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🤝 B2B

🔒 Cybersecurity

📡 Telecommunications

💰 $9M Private equity on 2015-01

B2B • Cybersecurity • Telecommunications

Babble is a UK-based B2B technology services firm that helps small and mid-sized businesses modernize and manage their core technology. It provides Microsoft 365 and Azure integration, cloud and IT managed services, cybersecurity assessments and ongoing protection, unified communications and PSTN migration support, and customer experience platform work. Babble focuses on making fragmented technology estates work as a single Core Operating System, improving security, performance, and AI readiness.

📋 Description

• Operating predominantly as a desk‑based technician, you will provide world‑class service and support to clients and colleagues. • This includes troubleshooting and diagnosing IT issues within SLAs, delivering remote support to clients, and assisting with the monitoring and maintenance of their computer systems and networks. • Ensure customer calls are promptly attended to, providing efficient and effective support. • Maintain a high standard of information recording within cases, ensuring all relevant details are accurately documented. • Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs. • Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. • Complete and update technical documentation. • Mentor and train colleagues.

🎯 Requirements

• Previous experience working on a Service Desk as a 2nd Line Engineer is essential. • Experience in a managed services (MSP) environment is advantageous. • Proficiency across multiple technologies and the ability to manage difficult and sensitive technical issues.

🏖️ Benefits

• Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits • 22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service • 5% allowance based on basic salary that can be towards Medical Aid. • UPS provided to assist with load shedding (2-4hrs power for a laptop) • Babble issued laptop • Annual Company Celebrations • Home-Working Policy