Technical Support Engineer – Commercial Chiller Equipment

Job not on LinkedIn

🕒 June 29

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $97.4k - $135.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

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Baby Explorer

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

👥 B2C

B2C

Baby Explorer is a company name provided in the request but there is no specific information about the company in the supplied text. The provided content is a Cisco support/documentation page unrelated to 'Baby Explorer', and no products, services, or corporate details for Baby Explorer were included. Based solely on the company name (and without additional supporting information), it appears likely to be consumer-facing; further specifics (products, business model, funding, size, etc. ) are unknown from the materials provided.

📋 Description

• Provide Technical Service Support for Trane Field Service Agencies • Troubleshoot Chillers remotely • Perform chiller service report and chiller data analysis • Organize data collected including reports and other records as required to support data driven decision making • Interact with Trane functional areas to achieve overall business unit objectives • Originate solutions in the Help Center and review solutions for problems • Travel (up to 15%) to jobs to troubleshoot, train, provide field support and support new product development • Review and direct customer interaction for Trane Chillers • Assist with root cause analysis and defect resolution • Author and/or review product literature and assist with training classes • Lead and/or participate as a team member on supporting teams such as field quality problem solving and field service communications • Ensure quality standards of all technical service operation processes and functions for execution of work and customer satisfaction • Participate in Quality Audits, Design review teams, and technology transfers

🎯 Requirements

• 10+ years of experience preferred in servicing HVAC equipment and systems • Associates or Bachelor's degree preferred • Professionally trained on various Trane equipment • Ability to travel up to 10% • Ability to define problems, collect data, establish facts, and draw valid conclusions • Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application • Operating knowledge of Microsoft office software • Working proficiency with handheld computers (i.e. Smartphone, iPad) • Ability to manage support cases within Remedy software

🏖️ Benefits

• Health insurance • 401K match up to 6% • Additional 2% core contribution • Paid time off includes 15 vacation days • 9 paid holidays • 3 floating holidays • Sick leave • Additional options to support volunteer and parental leave • Educational and training opportunities through company programs • Tuition assistance and student debt support