Associate Care Manager

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May 28

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Babyscripts

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Babyscripts is a new model for prenatal and postpartum care that is transforming the way expectant mothers use technology to work with their healthcare providers. We’ve spent the last nine years delivering the most-implemented mobile clinical solution for remote monitoring in pregnancy, with the mission to eliminate maternal mortality and improve access to care for all mothers. For more information on our virtual care solution and to request a demo, visit babyscripts.com.

11 - 50 employees

📋 Description

• Engage with patients through in-app messaging, phone calls, and telehealth check-ins to support adherence to their care plans. • Monitor patient data (such as blood pressure readings) and conduct follow-ups with patients who have not submitted readings in several days. • Educate patients on how to use digital health tools and properly measure vital signs. • Escalate concerns related to abnormal patient readings or reported symptoms to RN Care Managers or clinical teams based on established protocols. • Provide care coordination support, including appointment scheduling and answering routine patient questions. • Assist in patient onboarding for Babyscripts' RPM program, ensuring patients understand expectations and have access to necessary resources. • Document all interactions accurately in Babyscripts' care management platform.

🎯 Requirements

• Experience in care coordination, patient engagement, or remote patient monitoring (RPM) is highly preferred. • Background as a Medical Assistant (MA), Certified Nursing Assistant (CNA), or similar healthcare role. • Strong communication and interpersonal skills, with a patient-first mindset. • Proficient with digital health tools, EHR systems, and telehealth platforms. • Ability to work independently in a remote environment while maintaining productivity. • Comfortable with structured but flexible scheduling, ensuring full-time work commitment. • Bilingual (Spanish preferred) is a plus.

🏖️ Benefits

• Flexible PTO Policy: Babyscripts offers flexible paid time off for full-time employees, ensuring a healthy work-life balance while maintaining coverage and performance expectations. • Employees are encouraged to take at least 3–4 weeks off per year and must meet job performance expectations to qualify for discretionary time off. • Performance Expectations for Flexible PTO Eligibility: Must maintain full-time status (average of 40 hours/week over a rolling 3-month period). • PTO requests must be submitted in advance to ensure team coverage. • Employees must meet engagement and documentation benchmarks to continue qualifying for discretionary PTO. • Bonus Potential: Employees are eligible for quarterly bonuses based on patient engagement, quality benchmarks, and documentation accuracy, with an annual bonus potential of up to $2,500. • Flexible Scheduling: Employees must maintain expected work hours while having flexibility in when they work based on business needs. • Full-time employees receive: Medical, dental, vision coverage 401(k) options Work-from-home stipend