Site Reliability Engineer – II

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Logo of Backblaze

Backblaze

201 - 500 employees

Founded 2007

🛍️ eCommerce

🏢 Enterprise

💰 $5M Series A on 2012-07

Cloud Storage • eCommerce • Enterprise

Backblaze is a cloud storage company that provides scalable and secure data backup solutions for both businesses and individuals. Their B2 Cloud Storage service offers S3 compatible object storage, allowing users to easily protect and manage their data with transparent pricing. Backblaze specializes in automatic and unlimited backup services for computer systems, ensuring data protection and recovery options for users, while also supporting integration with applications for enhanced functionality.

📋 Description

• Support the availability and durability of critical services across production environments • Monitor service health using SLIs, SLOs, and error budgets, escalating issues when thresholds are at risk • Participate in on-call rotations, incident response, and post-incident reviews • Follow ITIL/OSS processes for incident, change, problem, and capacity management • Develop automation for common operational tasks and reduce manual intervention • Contribute to monitoring, logging, and alerting frameworks such as Prometheus, Grafana, Catchpoint, and ELK • Work with CI/CD pipelines, configuration management, and infrastructure-as-code tools including Terraform, Ansible, and Jenkins • Write Bash, Python, or Go scripts to improve system reliability and efficiency • Partner with engineering, product, and operations teams on resilient system design and operations • Assist with capacity planning and disaster recovery exercises • Work with vendors and service providers to troubleshoot issues and track SLA performance • Document systems, share learnings, and contribute to a reliability-minded engineering culture • Contribute to playbooks, runbooks, and operational documentation • Identify recurring issues and propose long-term improvements • Promote reliability-focused practices within development and operations teams

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience • 2–4 years of experience in site reliability, systems engineering, or operations • Exposure to large-scale, production-grade systems • Solid Linux systems administration and troubleshooting skills • Familiarity with monitoring, alerting, incident response, and root cause analysis • Proficiency in at least one scripting language: Python, Bash, or Go • Understanding of containers, including Kubernetes and Docker, and microservices concepts • Knowledge of incident response and operational best practices • Experience in a SaaS, service provider, or distributed systems environment (preferred) • Familiarity with ITIL/OSS practices and SLO/SLAs (preferred) • Experience with cloud platforms such as AWS, GCP, or Azure (preferred) • Ability to work independently, take ownership, and drive projects from problem discovery through resolution (preferred)

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