Product Manager

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Balsam Brands

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eCommerce • Retail • B2C

Balsam Brands is a global eCommerce retailer specializing in holiday and home décor. Founded in 2006 and headquartered in multiple locations including Boise, Redwood City, Ireland, and the Philippines, it is known for its flagship brand, Balsam Hill™, the leading retailer of artificial Christmas trees. Balsam Brands places strong emphasis on its people-first company culture, relationship building, and sharing joy through its products. It has expanded its product offerings to include fresh and preserved greenery, gourmet food and gifts, and has established new offices in Canada and Mexico City. The company values authenticity and doing the right thing, fostering a unique work environment that encourages personal growth and joy.

201 - 500 employees

🛍️ eCommerce

🛒 Retail

👥 B2C

📋 Description

• Leads a complex and/or high-impact product pod, which includes collaboration with stakeholders, engineering, QA, and analytics • Functions as product owner, maintains well‐groomed backlogs and artifacts; actively manages expectations by communicating statuses and timelines • Defines story maps, author user stories, tasks, and bugs with a customer-centric eye • Provides supervision to a small team, defining tasks aligned with common goals, and fosters the professional development of team members through active discussion, feedback, coaching, and mentorship • Participates in Agile ceremonies, attending daily Scrums, and facilitating backlog grooming, sprint planning, sprint review discussions, and sprint demos • Supports other efforts/initiatives as needed • Defines and communicates the pod’s product strategy and ensure alignment with company objectives • Partners with technology, business analysts, and key stakeholders to dissect requirements, understand risks, dependencies, and required resources, and develop/deliver against timelines that account for these • Holds an in-depth understanding of and communicates the impact functional changes may have on the business • Partners with the business to update, document, and train on new business processes as needed • Ensures resolving issues, focused on top priorities and collaboration to effectively influence change • Monitors product performance post-launch, define success metrics, and communicate outcomes and learnings • Champions an experimentation mindset and processes for data-driven decision making • Performs competitive analysis and market research to inform features that support future growth • Maintains and facilitates relationships with existing external vendors

🎯 Requirements

• Any Bachelor’s degree or equivalent experience • Professional Product Management certifications preferred but not required (ex. CSM, Agile, PDP, etc.) • Previous experience in a leadership or management role, 8-11 years, which includes experience as a Product Manager and hands-on experience working in a B2C eCommerce environment • Strong strategic thinking and analytical skills with a proven ability to translate insights into business value • Experience working with front-end and back-end development teams with an understanding of Headless framework with Microservices based architecture • Experience authoring user stories in support of the Agile development process and prioritizing backlogs and working with cross-functional partners to understand trade-offs • In-depth understanding of A/B testing and optimization best practices • People management experience is a plus • Experience working with SAP Commerce or IBM Sterling is a plus • Strong interpersonal and communication skills and the ability to work well in a team-oriented environment • Excellent project-management skills and attention to detail • Strong analytic skills

🏖️ Benefits

• HMO coverage • Mental health support • Paid time off • 13th-month pay • Company-issued laptops • Internet subsidy • Maternity, paternity, and solo parent benefit • Continuous learning and professional development benefits • Mental health support • Company incentive • Meeting and team building allowance • Shutdown week • Volunteer time off • Bereavement leave