ACH Product Owner

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Patriot Bank, N.A.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

🏦 Banking

💸 Finance

Banking • Finance

Patriot Bank, N. A. is a full-service financial institution headquartered in Stamford, Connecticut. It offers a wide range of personal, business, and commercial banking services, including personal checking and savings accounts, certificates of deposit, mortgage loans, and home equity options. For businesses, it provides small business checking accounts, commercial real estate loans, and various lines of credit. The bank is committed to community involvement and supports local educational programs, such as the Junior Achievement Career Speaker Series. It also offers digital solutions like online and mobile banking, ensuring accessibility and convenience for its customers.

📋 Description

• Serve as the primary point of contact for all ACH-related inquiries from internal departments, customers, payment partners, and third-party service providers. • Lead onboarding and implementation of new ACH partners and originating customers. • Support existing partners and customers with ACH services, including exposure limit reviews and product enhancements. • Collaborate with vendors, including Fiserv and Direct Access partners, to resolve operational issues and improve service delivery. • Identify opportunities to expand ACH capabilities and improve the customer experience. • Ensure ongoing compliance with NACHA Operating Rules, applicable regulations, and Bank policies. • Communicate NACHA rule changes and regulatory updates to internal stakeholders, customers, and partners. • Conduct annual ACH Originator Reviews and maintain supporting documentation. • Partner with Compliance, Risk Management, Information Security, and Internal Audit to complete annual ACH risk assessments. • Monitor ACH activity, return rates, and exposure to identify trends and mitigate operational risk. • Perform daily ACH reconciliation and resolve balancing discrepancies. • Oversee ACH exception processing, return notifications, and customer dispute resolution. • Coordinate resolution of ACH processing issues and operational exceptions. • Prepare quarterly ACH reporting for Executive Leadership and the Board of Directors. • Compile and submit required NACHA and Direct Access participant reporting. • Develop and enhance reporting tools that improve operational monitoring, risk management, and executive reporting.

🎯 Requirements

• Accredited ACH Professional (AAP) certification required. • High school diploma or GED required. • Equivalent combination of education and relevant experience will be considered. • Minimum of five (5) years of experience supporting ACH operations, digital payments, treasury management, or payment systems. • Experience working with NACHA rules, compliance, and operational risk management. • Strong knowledge of NACHA Operating Rules and ACH payment processing. • Excellent analytical, organizational, and problem-solving skills. • Strong attention to detail and accuracy. • Exceptional written and verbal communication skills. • Ability to manage multiple priorities in a fast-paced environment. • Strong customer service and relationship management skills. • High level of integrity, professionalism, and sound judgment. • Advanced proficiency in Microsoft Excel and Microsoft Office applications. • Ability to analyze data and produce accurate management reports.

🏖️ Benefits

• This job does not have managerial responsibilities.