Major Incident Commander

🔥 16 hours ago

🏈 Alabama, Alaska, +27 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $40 - $68 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

⚕️ Healthcare Insurance

Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Leads coordination of complex or high-impact major incident bridge calls and communication channels. • Reviews incident records, timelines, and activity logs for quality, accuracy, and audit readiness. • Oversees and refines outage notifications and status updates. • Evaluates monitoring and alerting performance across systems. • Collaborates closely with Problem Management to improve RCA quality, identify systemic issues, and recommend preventive or corrective actions to reduce repeat incidents. • Analyzes and interprets major incident SLAs and KPIs. • Leads updates to playbooks, escalation paths, and communication templates based on post-incident reviews, exercises, and operational experience. • Maintains deep knowledge of enterprise platforms, incident response processes, stakeholders, and downtime procedures. • Exercises incident command authority during active major incidents.

🎯 Requirements

• Experience and education as normally obtained through an Associate’s degree and 2+ years of relevant experience in IT operations, service desk, NOC, or incident management. • Proven experience in leading high-severity, enterprise-impacting incidents. • Experience developing or improving incident management processes, playbooks, or workflows. • Advanced facilitation and communication skills, including executive-level communications. • Strong analytical skills with the ability to identify systemic issues and operational risk. • Ability to coach and mentor other coordinators. • Ability and willingness to work variable shifts and respond to 24x7 critical alerts via mobile device or other connected platforms for service disruptions.

🏖️ Benefits

• health and financial security options • variety of benefit plans to help you and your family