Operations Manager

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Jimo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Jimo facilitates how software is experienced by every user, streamlining complexities and delivering simplicity rapidly, ensuring anyone can master any software with ease and efficiency.

📋 Description

• Own and execute recurring operational workflows across DTC, Amazon, retail, wholesale, and 3PL partners • Coordinate inventory transfers, inbound shipments, item setup, order routing, and launch readiness activities • Monitor operational KPIs and proactively flag issues impacting service, cost, or execution • Maintain high data accuracy across core systems including Shopify, Amazon, ERP/OMS, EDI, and planning tools • Build and improve SOPs, trackers, dashboards, and workflows that create scale and reduce manual work • Identify broken processes and drive practical fixes with urgency • Independently manage marketplace initiatives with clear timelines, owners, and follow-through, including launches, assortment expansions, content updates, and operational improvements • Partner across Supply Chain, Finance, Sales, CX, Product, and Marketing to keep Amazon, retail marketplace, and channel priorities moving efficiently • Run structured meetings, recap action items, and hold internal teams and external partners accountable to marketplace deadlines and deliverables • Communicate with warehouses, freight providers, vendors, marketplaces, and external partners • Resolve day-to-day execution issues quickly and professionally • Track partner performance and escalate recurring gaps when needed • Operate with speed, ownership, and attention to detail • Continuously look for ways to improve efficiency, reduce errors, and save cost • Bring solutions, not just problems

🎯 Requirements

• 4+ years of experience in ecommerce operations, supply chain operations, business operations • Proven ability to independently manage multiple priorities in a fast-moving environment • Strong systems aptitude with the ability to quickly learn new platforms and tools • High proficiency in Google Sheets / Excel with strong analytical skills • Excellent organizational skills and strong attention to detail • Clear, professional written and verbal communication skills • Comfortable holding others accountable and following through persistently • Process improvement mindset with a bias for action • Experience with Shopify, Amazon Seller/Vendor Central, ERP/OMS, EDI, Monday.com, or similar tools strongly preferred • Must be reliable, responsive, and aligned to U.S. Eastern Time working hours.

🏖️ Benefits

• 6 Medical plans to choose from, plus Dental and Vision • Access to resources such as One Medical, Teladoc, Talkspace, Kindbody • 401K program with employer match • Health Saving Account & Flexible Savings Account contribution options • Paid time off (PTO) and Summer Fridays • Company Paid Holidays • $500 Annual Personal Development Stipend • NYC Commuter benefits • Annual charitable donation matching program • Free NYC Citibike • TUSHY-versary recognitions • Full suite of TUSHY products for your home, plus 5 TUSHY bidets per year to gift to friends and family!