Bark Technologies
1 - 10 employees
🔧 Hardware
🤝 B2B
Hardware • B2B
Bark Technologies is an India-based manufacturer, wholesaler and supplier of post-press packaging machinery and equipment. The company provides die cutting and creasing machines, flute laminators, folder gluers, slotters, single facers, NC cutters and related machines for corrugated box and packaging production, along with installation, service and after-sales support for customers in India and neighboring countries.
Customer Support Shift Manager
Job not on LinkedIn
🕒 5 days ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Bark Technologies
1 - 10 employees
🔧 Hardware
🤝 B2B
Hardware • B2B
Bark Technologies is an India-based manufacturer, wholesaler and supplier of post-press packaging machinery and equipment. The company provides die cutting and creasing machines, flute laminators, folder gluers, slotters, single facers, NC cutters and related machines for corrugated box and packaging production, along with installation, service and after-sales support for customers in India and neighboring countries.
📋 Description
• Provide oversight and support to weekend customer support team members • Approve refunds and escalate tickets for engineering • Manage queue and communicate growth opportunities to managers • Provide technical and customer success support via email, phone, chat, messaging, and social media • Create policies and procedures that optimize customer experience • Define, track, analyze, and report on customer success goals and metrics • Identify opportunities for customer experience and product improvements
🎯 Requirements
• Excellent writing and communication skills • Passion for helping customers • Strong listening and problem-solving skills • Positive can-do attitude • Takes high degree of ownership, organization and accountability over their work • Bachelor’s degree or equivalent experience in communications or technology
🏖️ Benefits
• Competitive compensation commensurate with experience • Equity stake in Bark • Paid time off • Paid sick time • Health Benefits: Medical • Dental • Vision • Healthcare Support • On-Demand Primary Care • Online Mental Health Therapy • Flexible Spending Account (FSA) • Supplemental Life Insurance • 401(k) • Voluntary Long-term and Short-term Disability Insurance
Apply NowSimilar Jobs
🕒 5 days ago
2Modern
11 - 50
Primary contact for 2Modern customers managing the post-purchase experience. Handling inquiries about order status, delivery coordination, and returns in a luxury service manner.
🕒 5 days ago
Support Agent I enhancing customer experience through effective technical support for Renaissance's educational technology products across various communication channels.
🕒 5 days ago
Customer Care Specialist ensuring healthcare providers and patients receive outstanding support and service. Collaborating with internal teams to enhance customer experience and efficiently resolve issues.
🕒 5 days ago
Customer Support Tier 2 Manager leading a team of 10-20 technical support engineers for SaaS products. Resolving complex customer issues and driving operational excellence across teams.
🇺🇸 United States – Remote
💵 $76.7k - $128.1k / year
💰 Post-IPO Equity on 2020-03
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
🕒 5 days ago
Production Support Specialist at Agile Six Applications managing multiple issues resolution. Collaborating with teams and driving initiatives for continuous improvement.
