Bask Health
11 - 50 employees
⚕️ Healthcare Insurance
☁️ SaaS
🛍️ eCommerce
💰 Pre Seed Round on 2022-05
Healthcare Insurance • SaaS • eCommerce
Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.
Technical Support Specialist
🕒 May 13
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Bask Health
11 - 50 employees
⚕️ Healthcare Insurance
☁️ SaaS
🛍️ eCommerce
💰 Pre Seed Round on 2022-05
Healthcare Insurance • SaaS • eCommerce
Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.
📋 Description
• Answer subscriber questions (600–700 queries daily) with accuracy and efficiency. • Fix errors in the CS-tool queue (e.g., pre- or post-prescription order issues). • Reroute orders between pharmacies based on delays, account manager requests, or other needs. • Assist account managers with CS-related requests (limited system access). • Report recurring issues to developers and follow up on resolution progress. • Support engineers with CS-related tasks such as lost or canceled orders, prescription errors, and questionnaires.
🎯 Requirements
• Strong problem-solving and communication skills. • Ability to handle high query volumes with accuracy and speed. • Tech-savvy with an eagerness to learn new tools and systems. • Detail-oriented with strong organizational skills. • Prior customer support, technical support, or telehealth experience is a plus, but not required.
🏖️ Benefits
• Fully remote • 21 days pto should be submitted 1 month in advance (requests can be denied based on workload)
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