Travel Assistance, Concierge Coordinator

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battleface

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

👥 B2C

💰 Venture Round on 2021-05

B2C • Insurance • Travel

battleface is a travel insurance company designed for modern travelers, offering coverage tailored for adventure and diverse travel experiences. Founded initially for the UK and European markets, battleface has expanded globally to cater to travelers in the United States, Australia, and Canada. The company prides itself on a service-oriented approach, providing 24/7 travel assistance, a streamlined digital claims process, and policies that are adaptable to the specific needs of individual travelers or groups.

📋 Description

• Assist travelers with hotel, flight, rail, transportation, and other travel-related bookings • Support customers with itinerary changes, cancellations, rebooking, and travel disruptions • Coordinate concierge requests including restaurant reservations, tours, transfers, and destination-related services • Communicate with hotels, airlines, transportation providers, and travel suppliers worldwide • Provide real-time support to travelers during urgent or unexpected situations • Assist customers with existing travel reservations and post-booking support • Deliver exceptional customer service through phone, email, chat, and internal case management systems • Maintain accurate documentation and case notes within internal platforms • Coordinate with medical, claims, and assistance teams when cases involve emergencies or insurance-related support • Escalate complex operational or customer issues appropriately • Manage multiple active cases while maintaining attention to detail and service quality • Support partner-branded assistance and concierge programs globally

🎯 Requirements

• Previous experience in travel, hospitality, concierge, airline, reservations, tourism, or customer support environments • Strong understanding of travel booking processes and international travel logistics • Experience handling itinerary changes, disruptions, and customer escalations • Excellent communication and customer service skills • Ability to remain calm and organized under pressure • Strong multitasking and problem-solving abilities • Comfortable working in a fast-paced 24/7 operational environment • High attention to detail and organizational skills • Professional and empathetic communication style • Fluent English required • Italian language skills strongly preferred • Additional languages are a plus • Experience with travel booking platforms, reservation systems, or global distribution systems is preferred • Experience in travel assistance, insurance assistance, or emergency coordination is a plus

🏖️ Benefits

• Fully remote global team • Opportunity to help travelers in real-world situations every day • Fast-growing international travel and assistance company • Collaborative and supportive culture • Exposure to global travel operations and concierge services • Career growth opportunities across travel, operations, and assistance services • Work with travelers, partners, and suppliers around the world