Operations Support Engineer

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Baylor Genetics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🧬 Biotechnology

🔬 Science

Biotechnology • Science

Baylor Genetics is a clinical genomics and precision diagnostics laboratory affiliated with Baylor College of Medicine that provides comprehensive genetic testing and interpretation services. The company offers whole genome and whole exome sequencing, chromosomal microarray analysis, mitochondrial testing, pharmacogenomics, and specialized assays, along with genetic counseling, provider support, and insurance/payment resources. Baylor Genetics supports healthcare providers, researchers, and families with AI-enhanced interpretation, multimodal data integration, and end-to-end clinical and laboratory services.

📋 Description

• The Operations Support Engineer will be responsible for maintaining and monitoring technical software systems, resolving customer issues, and supporting software operations related to genomic technologies. • This role involves working closely with cross-functional teams—including scientists, software engineers, and bioinformaticians—to ensure the reliability and performance of support systems. • The engineer will also contribute to the development and documentation of support processes and ensure compliance with regulatory standards in a healthcare environment. • Maintain and monitor support systems for technical software, including web applications and genomic software. • Debug complex code and analyze application logs to assist in issue resolution. • Intake, troubleshoot, and resolve customer issues, ensuring timely and accurate follow-through. • Ensure proper escalation of issues to internal teams and maintain clear communication throughout the resolution process. • Assist in code development and code scripting for the improvement of operations support and automation. • Contribute to the design and improvement of support workflows and documentation. • Work closely with scientists, software engineers, and bioinformaticians to diagnose and resolve technical issues. • Collaborate with DevOps and QA teams to ensure smooth deployment and operation of support systems. • Ensure support systems and processes align with regulatory standards such as CLIA, CAP, HIPAA, and FDA.

🎯 Requirements

• Strong problem-solving and client-facing skills. • Demonstrated competency in scripting languages (e.g., Bash, Python). • Familiarity with statistical programming languages (e.g., R, Python). • Experience with Linux/Unix systems; cloud experience is a plus. • Hands-on experience with databases and SQL is a plus. • Excellent written and verbal communication skills. • Ability to learn quickly and adapt to a fast-changing environment. • Minimum of 2 years of experience in technical support or software engineering. • Experience with genomic software systems is a plus. • Experience in healthcare-related environments with high regulatory requirements is preferred.

🏖️ Benefits

• EEO Statement: Baylor Genetics is an equal-opportunity employer dedicated to building an inclusive and diverse workforce. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender identity, veteran status, disability, genetic information, pregnancy, childbirth, or related medical conditions, or any other status protected under applicable federal, state, or local law.