Senior Product Manager, Content Moderation – Processing

🕒 April 13

🤠 Texas – Remote

🤠 Texas – Remote

💵 $100.8k / year

⏰ Full Time

🟠 Senior

✍️ Content Marketing Manager

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Bazaarvoice

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🛍️ eCommerce

🤝 B2B

💰 $6.7M Post-IPO Equity on 2012-11

eCommerce • Marketing • B2B

Bazaarvoice is a leading user-generated content (UGC) platform that connects brands and retailers with the voices of their customers. By leveraging UGC across the consumer journey, Bazaarvoice enhances the shopping experience and boosts sales through genuine customer reviews, social media content, and targeted marketing. The company offers a range of solutions including product sampling, social commerce, ratings and reviews, and retail syndication, aimed at improving customer satisfaction and loyalty. Through its HarmonyAI engine and Bazaarvoice Vibe, the company optimizes content supply chains and enables brands to harness the power of creator marketing. Trusted by over 13,000 brands worldwide, Bazaarvoice helps businesses scale globally, improve product detail pages, and drive conversion rates through actionable insights and competitive benchmarking.

📋 Description

• Drive the transformation from legacy systems to unified, modern moderation platform • Own the product vision for how Bazaarvoice processes billions of content operations • Define what "enterprise-grade moderation" means and how we deliver it at scale • Set investment priorities across stability, automation, and innovation • Expand ML capabilities to comprehensive automation across all content types (text, images, video)Partner with Data Science to evolve models that detect AI-generated content, review bombing, and emerging fraud patterns • Create AI-powered feedback loops to coach consumers toward displayable content • Advanced content quality scoring and author reputation systems • Build Portal capabilities that empower clients to manage moderation without support tickets • Enable real-time actions • Provide AI-generated explanations for moderation decisions to reduce support burden • Create escalation workflows that streamline client issue resolution • Own publishing pipeline performance, stability, and throughput optimization • Partner with Content Operations to optimize human moderation workflows • Evaluate "human-in-the-loop" strategies that supply ML model feedbackDefine optional premium moderation services for clients requiring additional oversight

🎯 Requirements

• 4-7 years product management experience, ideally with at least 3 years in B2B SaaS, enterprise software, or platform products • Demonstrated ability to own complex, multi-stakeholder product domains from vision through execution • Experience driving product strategy for operational systems (moderation, fraud, compliance, content processing, trust & safety) • Track record of transforming legacy systems or technical debt into modern, scalable platforms • Experience working independently with minimal oversight. You set direction and drive outcomes • Comfort with technical concepts: APIs, database performance, publishing pipelines, batch vs. real-time processing • Ability to collaborate effectively with engineers on technical architecture, trade-offs, and build vs. buy decisions • Experience defining success metrics and instrumenting products for data-driven decision-making