General Manager – Title & Escrow Services

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3 days ago

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BBB Midwest Plains

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Non-profit • Compliance

BBB Midwest Plains is a regional branch of the Better Business Bureau (BBB), an organization that focuses on fostering trust between businesses and consumers. The BBB helps individuals find trustworthy businesses and provides services such as business accreditation, complaint resolution, and scam tracking. It serves as a resource for both businesses, by offering accreditation and other business resources, and consumers, by assisting in filing complaints and providing information about trustworthy businesses. The BBB Midwest Plains is part of a larger network dedicated to promoting ethical business practices and protecting consumers in the marketplace.

11 - 50 employees

Founded 1940

🤝 Non-profit

📋 Compliance

📋 Description

• Design, launch, and scale multi-state title and escrow operations, ensuring compliance with all regulatory and underwriting standards. • Implement efficient workflows, SLAs, and process controls to deliver consistent, high-quality closings for residential transactions. • Lead day-to-day operations, including technology integrations, audit readiness, and ongoing optimization of closing performance metrics. • Drive innovation through adoption of modern title technology, automation, and data-driven process management. • Oversee financial performance, including P&L accountability, revenue forecasting, and margin optimization. • Build the organizational structure and staffing model for a national title and escrow business. • Recruit, onboard, and mentor high-performing teams — including title and escrow managers, escrow officers, and support staff. • Develop and implement training programs, operating procedures, and career pathways to support scalability and consistency. • Foster a culture of operational excellence, accountability, and continuous improvement. • Develop and maintain strong relationships with major national underwriters, ensuring best-in-market pricing, support, and partnership alignment. • Negotiate underwriting agreements, premium structures, and compliance frameworks that optimize cost and service levels. • Serve as the primary liaison for audits, licensing, and compliance coordination with underwriters and regulators. • Represent the company as a trusted and respected industry partner across underwriter and vendor networks.

🎯 Requirements

• 15+ years of progressive leadership in title and escrow operations, with national or multi-state scope. • Demonstrated success building or scaling a title and escrow business, ideally in a tech-enabled or high-growth environment. • Deep operational understanding of residential closing processes and title insurance compliance. • Established relationships with major national underwriters and a history of effective negotiation and partnership management. • Experience owning business unit P&L, implementing technology-driven efficiencies, and managing large-scale teams. • Entrepreneurial, adaptable, and comfortable operating in ambiguity — ideally with experience in a startup or new business launch context.