Solutions Delivery Manager

Job not on LinkedIn

October 23

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

🧀 Wisconsin – Remote

Although this job is listed in Wisconsin, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Brown & Brown Insurance

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Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

10,000+ employees

Founded 1939

💸 Finance

📋 Description

• Owns the discovery, design, and implementation of process improvements across Client Services. • Supports project execution and collaborates with cross-functional teams to ensure successful delivery. • Identifies and implements process improvements and efficiencies. • Executes project deliverables and manages implementation. • Monitors implementation progress and identifies risks, roadblocks and corrective actions. • Designs programs aligned with best practices and project goals. • Troubleshoots issues and recommends solutions during implementation. • Mobilizes resources and cross-functional teams to execute innovations. • Facilitate training and handoffs to support Account Management teams. • Partners with Trainer to develop materials for process training. • Performs post-implementation reviews to measure success and outcomes, identifies continuous improvement opportunities.

🎯 Requirements

• 3–5 years in process improvement, operations, or project management roles in a Client Services environment. • Ability to identify inefficiencies and design streamlined processes. • Proven experience managing projects from discovery through implementation. • Analytical thinking approach and ability to diagnose issues and recommend practical solutions. • Demonstrated ability to translate process designs into actionable implementation plans. • Exposure to training development or knowledge management is a plus. • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). • Familiarity with workflow automation tools or CRM systems (depending on the organization). • Basic data analysis skills for measuring process efficiency. • Skilled in planning, scheduling, resource allocation leveraging tools like MS Project, Asana or Trello.

🏖️ Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.