Operations and Member Support Coordinator

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BCAA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

🚘 Automotive

✈️ Travel

Insurance • Automotive • Travel

BCAA is the most trusted organization in British Columbia, serving 1 in 3 households with a range of industry-leading products including home, auto, travel, and life insurance. Additionally, BCAA provides roadside assistance, car sharing services, and full auto repair services through its Auto Service Centres. The organization is recognized as a BC Top Employer and stands out as one of BC's most trusted brands.

📋 Description

• Help keep our call centre running smoothly by performing essential administrative duties and supporting Evo members via phone and live chat. • Act as an Evo ambassador and showcase commitment to supporting BC’s car sharing service. • Coordinate various administrative tasks based on the department’s evolving business needs. • Activities include pre-authorizing charges, supporting members and vendors, preparing reports, and investigating parking tickets, tows, tolls and mileage overages. • Provide exceptional customer service and support to EVO members through various platforms (live chat, phone, and/or email).

🎯 Requirements

• One-year post-secondary Diploma or Certificate in a relevant field (e.g. Business Administration) and/or one year of experience in a related industry or at least two years related experience in operations. • At least two years’ experience with administrative or reception and/or customer service or call centre, or a combination of education and experience. • Solid working knowledge of MS Office Suite (Word, Excel, Outlook). • Bonus skills: One year experience as a Member Service Agent or similar position. • Basic knowledge of PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software. • Rapid-fire typing skills (40 wpm).

🏖️ Benefits

• Performance bonus target of 5%, with the opportunity to earn up to 9% • Wellness account • Flexfits Benefits Program • Health care spending account • Access to discounts as a BCAA member • Professional development opportunities • Career advancement programs