Lead IT Service Management Analyst

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🕒 May 21

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

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Blue Cross and Blue Shield of Louisiana

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1934

⚕️ Healthcare Insurance

Healthcare Insurance

Blue Cross and Blue Shield of Louisiana is an independent licensee of the Blue Cross Blue Shield Association, offering a range of health insurance products and services in the state of Louisiana. The company provides health, dental, and travel insurance options, including Medicare Advantage plans such as HMO and PPO. They focus on delivering comprehensive healthcare coverage through various plans to meet varying customer needs, while partnering with doctors, hospitals, and clinics to ensure quality care and support. Additionally, the company emphasizes wellness programs, cost-saving opportunities, and accessibility for its members.

📋 Description

• Identifies and assists with the implementation plan of Information Technology Service Management (ITSM). • Reviewing management information and trends to ensure services meet agreed upon service levels. • Conducts maturity assessments against the current process activities to demonstrate areas of improvement or concern. • Provides insight into the ITSM lifecycle and roadmap to define next steps of process maturity. • Accountable for complying with all laws and regulations associated with assigned duties and responsibilities.

🎯 Requirements

• Bachelor's in Computer Science or equivalent. MBA or PMP preferred. • 7 years of formal IT experience in a corporate IT environment, include 4 years ITSM experience, required along with sound knowledge of production operations, quality practices, and client services. • Current understanding of healthcare strategic and technology trends, along with the ability to evaluate data collected through task analysis, business process review, surveys and workshops preferred. • Must have IT Asset Management experience with hardware and software. • Understands ITSM metrics and where to look for them. • Understands ITSM key performance indicators and how to create them. • Assists in developing ITSM success factors. • Has demonstrated the ability to develop a consistent and routine reporting practice for ITIL metrics. • Has SharePoint knowledge. • Has reporting experience, knows how to perform SQL queries, etc. • Excellent PowerPoint and Excel experience including ODBC connectors and pivot tables. • Effective presenter, can give polished presentations to Senior Management. • Has demonstrated communication and negotiation skills in order to interact with site peers, local management and executives on technical issues on project design and planning.

🏖️ Benefits

• We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities.