Senior Travel Consultant, ERM

🕒 June 6

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

🛍️ eCommerce

☁️ SaaS

🚗 Transport

eCommerce • SaaS • Transport

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) • Provide active travel consultation towards the business customers, including providing travel details and up-selling of related products • Work independently on requests as assigned and take the initiative to provide assistance • Work with the team to provide day-to-day assistance • Be the first point of contact for team members and respond to questions, providing direction on policies and procedures • Work in project teams on projects related to operations and coach travel consultants when team lead is absent • Expertly use the appropriate BCD Travel tools and systems to complete requests • Anticipate and provide assistance on potential challenges that may arise for the customer • Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement • Perform quality management such as error management and assist in projects as assigned • Meet individual and team goals

🎯 Requirements

• Proven experience in ERM, marine, offshore, or crew travel environments • Hands‑on expertise managing crew movements, rotations, and disruption handling • Strong attention to detail with the ability to perform accurately under pressure • Comfortable working in a fast‑paced, 24/7 service environment • Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup • Solid working knowledge of the travel industry, policies, procedures and processes • Advanced skills on GDS Amadeus • Strong verbal and written communication skills in English • Proven ability to handle multiple priorities simultaneously • Demonstrated excellent professional customer service and problem resolution skills

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • An inclusive work environment where diversity is celebrated