Travel Technology Manager

🕒 May 12

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

🛍️ eCommerce

☁️ SaaS

🚗 Transport

eCommerce • SaaS • Transport

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Responsible for assessing incidents and determining solution approaches during the implementation stage • Understand the request for changes and determine the best approach • Apply a solution approach and ensure the business problem has been resolved • Proactively identify opportunities for improvements • Conduct customer facing implementations of OBTs and other products • Logically conduct assessments, replicate errors or test situations if possible • Coordinate activities with a range of internal or external teams across various issues • Execute small to highest complex configuration changes • Demonstrate excellent customer service and develop customer-centric communication • Support defined and agreed productivity targets • Adopt constructive collaboration behavior within and outside the team

🎯 Requirements

• Advanced experience in the corporate travel industry is required • Advanced experience in travel technology is required • Basic project management experience • Advanced administration knowledge of online booking tool (Concur, Cytric or other relevant tool) • Commercial Support Experience • Advanced experience in an international workspace • Excellent written and verbal communication skills in English

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • An inclusive work environment where diversity is celebrated