Travel Technology Product Specialist

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

🛍️ eCommerce

☁️ SaaS

🚗 Transport

eCommerce • SaaS • Transport

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Gather, analyze, and define requirements to assist development or configuration of solutions to increase agent productivity and decrease errors • Analyze solutions by meeting with operations and key contacts • Determine if the request conflicts with existing standards • Perform GDS hit/scan evaluation for the desired solution • Create detailed requirements for development or configuration • Provide development team with requirements in JIRAs format • Assist with elements required for design and programming (i.e.: PNRs, profiles) • Meet with designers and developers to ensure design understanding • Schedule and manage deliverables to fulfill project scope • Evaluate requirements for given requests and assist with timeline and priority • Articulate opportunities and risks • Facilitate involvement of other BCD Travel departments to achieve goals • Assist in maintaining confluence or process flows where needed • Assist in documenting solutions in release notes • Participate in logs for project work • Maintain an advanced understanding of all GDS and BCD Travel technology products to ensure proper processes can be developed and implemented • Establish a proactive approach to addressing and solving customer challenges at the point of sale

🎯 Requirements

• Strong problem-solving and process reengineering skills • Ability to handle medium and high-risk projects/accounts • Extensive travel reservations & process experience • Good command of English • Experience working with GDS Amadeus • Programming experience using GDS • Some knowledge of SQL is highly preferred

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • An inclusive work environment where diversity is celebrated