Customer Support Specialist

🕒 September 21

🇲🇾 Malaysia – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Follow necessary Customer Support protocols • Interact with customers professionally and enthusiastically via verbal and written communication • Answer support calls promptly, document interactions, and transfer calls with urgency • Accurately document client interactions • Organize caseloads, troubleshoot assigned queues, and identify cases requiring escalation • Resolve open tickets and communicate resolutions to confirm client satisfaction • Use internal support applications to communicate with internal teams and customers • Support the field implementation team in completing installations • Coordinate and execute shipment of parts and supplies to customers • Accept inbound calls from doctors, nurses, pharmacies, and other healthcare entities • Obtain necessary information, attempt to resolve incidents, or escalate when necessary • Delegate pending callbacks to appropriate Customer Support Specialist tiers • Document client names, concerns or complaints, facilities, and phone numbers before escalation

🎯 Requirements

• 1–5 years of technical/customer support experience • Bachelor's degree preferred • SQL Server database knowledge (SQL 2008/2012) • SSIS (SQL Job) exposure/experience • SQL Reporting Services • Operating system knowledge • Windows Services • IIS and web applications • Running performance counters • Basic understanding of Group Policies • Security permissions • Networking topology • DNS • DHCP • LAN/WAN • Telnet • Networking/OS ports • Understanding of XML language • Ability to review application and OS logs • Active Directory experience or exposure • VMware experience or exposure (1+ years) • Excellent written and verbal communication skills • Excellent time management and multitasking skills • Strong commitment to quality, customer service and patient safety • Ability to communicate complex technical systems to non-technical audiences • Ability to work in a team environment • Professional demeanor when handling complex user issues and high-pressure situations • Excellent customer service skills • Exceptional attention to detail • Excellent organizational skills • Ability to work in a fast-paced environment • Ability to listen, empathize and reassure clients • Ability to independently research and troubleshoot technical hardware and software issues • Ability to work in a remote, home-office-based environment • Experience using a computer in a work setting • Strong work ethic and initiative

🏖️ Benefits

• Opportunity for accelerated growth • Learning, growth and development opportunities • Equal Opportunity Employer

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