Technical Service System Administrator

Job not on LinkedIn

🔥 0 minutes ago

🌐 India, Singapore – Remote

🇮🇳 India – Remote 🇸🇬 Singapore – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⌨️ Systems Administrator

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Provide daily operational support for Technical Service applications, including SAP, ServiceMax, TrackWise, and connected systems • Support user access, system troubleshooting, issue resolution, and general system administration activities • Serve as a technical support contact for Global Super Users and facilitate communication with TGS/TCS and IT teams • Monitor and troubleshoot system interface errors between SAP and ServiceMax, including service orders, billing, contracts, warranties, equipment, inventory, and master data • Support end-to-end service processes, including service case management, work orders, spare parts logistics, and inventory transactions • Maintain data accuracy and integrity through master data governance, data quality checks, and issue resolution • Create and maintain SOPs, system work instructions, job aids, and training materials for global users • Deliver user training and support system adoption during enhancements, releases, and process changes • Support reporting and KPI management through ServiceMax, SAP, Power BI, and other reporting tools • Identify recurring issues and improvement opportunities to enhance system reliability, efficiency, and user experience • Participate in continuous improvement projects and system enhancement initiatives

🎯 Requirements

• University degree (IT /Technical related) • Excellent written and verbal communication skills in English • Hands-on experience supporting SAP service and inventory processes, including CS/SM, SD, MM, and CRM modules • Experience supporting ServiceMax or similar service management platforms, including work order and service processes • Experience troubleshooting system integrations and resolving interface-related issues • Understanding of master data management and data quality practices • Ability to create technical documentation, SOPs, work instructions, and training materials • Strong analytical and problem-solving skills with attention to operational details • Strong communication skills with the ability to collaborate with global teams across time zones • Proactive, customer-focused, and solution-oriented mindset • Ability to adapt to changing business priorities and evolving system environments • Proficiency with Microsoft Office and reporting tools such as Power BI

🏖️ Benefits

• Opportunity to learn and work alongside inspirational leaders and colleagues • Inclusive, growth-centered, and rewarding culture • Opportunities to help shape BD’s trajectory and leave a legacy • Learning, growth, and career development opportunities • Flexible work-life balance considerations for applicable workplace arrangements • Equal Opportunity Employer