Patient Relations Specialist

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BeBright

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2007

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

BeBright is a consultancy focused on accelerating transformation in health and care. The firm combines organizational advice and creativity to help clients innovate, break paradigms, explore new perspectives and prepare for the future. Services and specialties include analytics, marketing, strategy, innovation, regional collaboration, scenario planning, visioning, leadership, innovation capacity, future studies, trend research, impact analysis, customer journey mapping, regional scans, strategy realization, and value-driven care. Their target clients appear to be health and care organizations and regional stakeholders seeking strategic transformation and innovation.

📋 Description

• Conduct outbound outreach to patients regarding outstanding balances and follow up until each balance is resolved. • Set up and document patient payment arrangements during outreach. • Answer inbound patient calls regarding balances, statements, and payment questions. • Resolve billing inquiries and process patient payments over the phone. • Accurately log all patient interactions, commitments, and payment arrangements in the patient ledger.

🎯 Requirements

• High school diploma or equivalent (Associate or Bachelor's degree in a related field is a plus). • Minimum of 2 years of experience in patient billing, patient financial services, front desk, or a call-based customer service role. • Clear, patient, and professional phone communication, especially regarding financial conversations. • Comfort setting up payment arrangements and handling balance conversations with empathy. • Familiarity with at least one dental practice management system, with willingness to cross-train. • Bilingual is a plus.

🏖️ Benefits

• Competitive salary commensurate with experience. • Comprehensive benefits package including health insurance, dental coverage, and vision benefits. • Retirement savings plan with employer safe harbor program. • Paid time off and holidays. • Continuing education opportunities to enhance skills and knowledge in revenue cycle management.