Patient Relations Supervisor

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BeBright

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2007

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

BeBright is a consultancy focused on accelerating transformation in health and care. The firm combines organizational advice and creativity to help clients innovate, break paradigms, explore new perspectives and prepare for the future. Services and specialties include analytics, marketing, strategy, innovation, regional collaboration, scenario planning, visioning, leadership, innovation capacity, future studies, trend research, impact analysis, customer journey mapping, regional scans, strategy realization, and value-driven care. Their target clients appear to be health and care organizations and regional stakeholders seeking strategic transformation and innovation.

📋 Description

• Manage the patient relations team and its patient outreach and inbound balance call functions. • Coach staff, set outreach and call service standards, and balance daily workload. • Support the statements team on managing patient outreach and the handoff of accounts to the external collections agency. • Oversee the patient collections approval queue, verifying that outreach is complete and no holds apply (such as active treatment, pending insurance, or open disputes) before approving accounts for handoff. • Handle escalated patient accounts, disputes, and hardship cases with sound, compliant judgment. • Ensure patient financial communications maintain a positive patient experience. • Track patient AR aging and self-pay recovery, and report on outreach and collections performance to management.

🎯 Requirements

• High school diploma or equivalent (Associate or Bachelor's degree in a related field is a plus). • Minimum of 5 years of experience in patient AR, patient financial services, or collections, including at least 2 years in a supervisory or lead role. • Empathetic and professional patient communication skills, especially regarding financial conversations. • Familiarity with collections compliance (e.g., FDCPA) and payment-plan governance. • Working knowledge of dental practice management systems and patient ledgers. • Excellent leadership, analytical, and communication skills.

🏖️ Benefits

• Competitive salary commensurate with experience. • Comprehensive benefits package including health insurance, dental coverage, and vision benefits. • Retirement savings plan with employer safe harbor program • Paid time off and holidays. • Continuing education opportunities to enhance skills and knowledge in revenue cycle management.