Contact Center Associate

🕒 April 7

🥔 Idaho, Oregon, +1 more states – Remote

🥔 Idaho – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $21 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

BECU

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1935

🏦 Banking

💸 Finance

🤝 Non-profit

Banking • Finance • Non-profit

BECU is a member-owned, not-for-profit credit union committed to serving the financial needs of its members. As a credit union, BECU offers a range of financial services including everyday banking, loans and mortgages, financial planning, and business banking. Members benefit from competitive rates, low fees, and a focus on financial health and well-being. BECU also provides financial health programs and exclusive member discounts. Originally established as Boeing Employees' Credit Union, BECU is federally insured by the NCUA and promotes an equal housing opportunity.

📋 Description

• Handle 70–100 inbound calls per day in a fast‑paced contact center. • Deliver high‑quality, empathetic service aligned with call quality standards that align with our KPIs of average handle time, quality, and member survey. • Resolve member inquiries and escalations using sound judgment and creativity. • Able to adapt across multiple credit union functions while leveraging 15–20 systems a day to research and resolve member questions. • Meet performance standards for schedule adherence, attendance, and process procedures. • Identify opportunities to enhance the member experience.

🎯 Requirements

• High School Diploma + 1 year experience in customer service, or Bachelor’s Degree. • Minimum 2 years of customer service experience required. • Preferred 1 year of contact center experience. • 1 year of financial institution experience. • Ability to work a flexible schedule, including evenings and weekends. • Comfortable in a high‑volume, metrics-driven environment. • Successful completion of in-house training program after hire with no missed training sessions. • Ability to manage multiple priorities and handle escalated calls with professionalism.

🏖️ Benefits

• 401(k) Company Match (up to 3%) • 4% annual contribution to your 401(k) by BECU • Medical, Dental and Vision (family contributions as well) • PTO Program + Exchange Program • Tuition Reimbursement Program • BECU Cares volunteer time off + donation match