Home Quality Coordinator - Cleaning Operations

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August 22

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Belong

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Real Estate • Marketplace • SaaS

Belong is a highly-rated property management company that provides a comprehensive renting service for homeowners and residents. Catering to both landlords and tenants, Belong strives to make renting a seamless and enjoyable experience. They focus on managing residential rental homes including apartments and single-family homes. Homeowners can rely on Belong for various services such as home preparation, marketing, resident vetting, and maintenance management, all accessible through their app. They aim to foster community connections and ensure financial freedom for homeowners. Additionally, they offer advanced technology for efficient management and are known for their excellent customer service and concierge-level support. Belong's operations include regions across several major US cities.

51 - 200 employees

🏠 Real Estate

🏪 Marketplace

☁️ SaaS

📋 Description

• The Role: As the Home Quality Coordinator for Cleaning Operations, you’ll own one of the most critical moments in our process: delivering spotless, move-in-ready homes. You’ll source and schedule professional cleaners across all markets, set and uphold cleaning quality standards, and work cross-functionally with every department—because every home we list requires your touch to meet Belong’s promise of excellence. From urgent turnaround cleanings to coordinating with repairs, inspections, and listings, you’ll ensure every space shines and every resident walks into a home that feels brand new. • What You’ll Do • Source and onboard high-quality cleaning vendors across all active markets. • Schedule cleanings for every home, ensuring timeliness and coordination with other home prep steps. • Establish and enforce cleaning quality standards aligned with Belong’s brand. • Conduct quality checks—directly or via vendor feedback loops—to ensure standards are met or exceeded. • Partner with inspections, repairs, photography, and listings teams to integrate cleanings seamlessly into the home prep process. • Manage cleaning vendor relationships for reliability, responsiveness, and performance. • Track cleaning performance metrics and continuously refine sourcing, scheduling, and quality control processes. • What Makes You Great for This Role • 1–3 years in operations, vendor management, facilities management, hospitality, or a fast-paced execution role. • Proven ability to manage multiple vendors and projects simultaneously with precision. • Strong eye for detail and quality, with high standards for presentation and cleanliness. • Excellent cross-functional communication skills to collaborate with diverse teams. • Highly organized, structured, and able to prioritize in a dynamic environment. • Problem-solver who can anticipate issues, propose solutions, and ensure flawless execution.

🎯 Requirements

• 1–3 years in operations, vendor management, facilities management, hospitality, or a fast-paced execution role. • Proven ability to manage multiple vendors and projects simultaneously with precision. • Strong eye for detail and quality, with high standards for presentation and cleanliness. • Excellent cross-functional communication skills to collaborate with diverse teams. • Highly organized, structured, and able to prioritize in a dynamic environment. • Problem-solver who can anticipate issues, propose solutions, and ensure flawless execution.