Belong
Real Estate • Marketplace • SaaS
Belong is a highly-rated property management company that provides a comprehensive renting service for homeowners and residents. Catering to both landlords and tenants, Belong strives to make renting a seamless and enjoyable experience. They focus on managing residential rental homes including apartments and single-family homes. Homeowners can rely on Belong for various services such as home preparation, marketing, resident vetting, and maintenance management, all accessible through their app. They aim to foster community connections and ensure financial freedom for homeowners. Additionally, they offer advanced technology for efficient management and are known for their excellent customer service and concierge-level support. Belong's operations include regions across several major US cities.
Tour Coordinator - Tour Operations
Job not on LinkedIn
July 4
🗣️🇪🇸 Spanish Required
Belong
Real Estate • Marketplace • SaaS
Belong is a highly-rated property management company that provides a comprehensive renting service for homeowners and residents. Catering to both landlords and tenants, Belong strives to make renting a seamless and enjoyable experience. They focus on managing residential rental homes including apartments and single-family homes. Homeowners can rely on Belong for various services such as home preparation, marketing, resident vetting, and maintenance management, all accessible through their app. They aim to foster community connections and ensure financial freedom for homeowners. Additionally, they offer advanced technology for efficient management and are known for their excellent customer service and concierge-level support. Belong's operations include regions across several major US cities.
📋 Description
• Own and manage all tours and inspections scheduling operations in designated U.S. markets • Monitor new listings and ensure Open Home tours are scheduled within 2 days of publication • Coordinate multiple types of tours (Open Home, Private, Occupied, and Virtual) while aligning with peak time windows and lead preferences • Manually add and invite leads from various platforms (Zillow, Apartments.com, Zumper, etc.) to scheduled tours • Collaborate with internal and external tour hosts, ensuring they have full tour context and access instructions • Capture and manage potential resident attendance and interest data from each tour • Ensure accurate and timely tour follow-ups by triggering internal support tickets • React promptly to tour feedback and report urgent issues on Slack for resolution • Schedule inspections through an automated bidding system (1099 tour hosts, Showami, or Inspectify) • Maintain strong adherence to SLAs, with quick lead response and tour resolution timelines • Highly organized: You excel at multitasking and thrive in fast-paced environments • Customer-centric: You care about providing a positive, seamless experience to every lead • Tech-savvy: Comfortable navigating scheduling tools, Google Calendar, Admin portals, and Slack • Responsive and efficient: You communicate clearly and meet deadlines with precision • Flexible and dependable: Willing to work varied shifts including weekends and fill in for team coverage
🎯 Requirements
• 1–3 years of experience in operations, scheduling, or customer service (real estate experience is a plus) • Strong communication and coordination skills • Experience working remotely and independently • Comfortable with Google Workspace, Slack, and calendar-based task management • Familiarity with real estate platforms (Zillow, Showami, Apartments.com) • Prior experience with property management or scheduling field service teams • Bilingual (English/Spanish)
🏖️ Benefits
• Mission-driven team transforming the rental industry • Remote-first culture with flexibility • Inclusive and collaborative team environment • Opportunities to grow and expand your role as we scale
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