Senior Customer Success Analyst

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Bemobi

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💳 Fintech

🛍️ eCommerce

📚 Education

Fintech • eCommerce • Education

Bemobi is a Brazilian technology company that revolutionizes the future of digital transactions by providing seamless payment solutions tailored to essential service industries. With a focus on enhancing customer experience, Bemobi offers a comprehensive platform for managing payments across various sectors including education, healthcare, finance, and utilities. Their solutions facilitate secure online transactions, optimize payment management, and improve engagement, making them a preferred choice among leading market players in multiple regions.

📋 Description

• Identify opportunities for upselling, cross-selling, and expanding product usage, proposing and executing strategies to increase recurring revenue and customer retention. • Lead executive business reviews and results presentations, developing success plans aligned with customers’ business objectives. • Track all ongoing initiatives and projects across the customer portfolio, ensuring that prerequisites, dependencies, and deliverables are mapped and fulfilled. • Serve as the focal point between customers and internal teams (Product, Engineering, Implementation, Support, and Operations), monitoring execution risks, delays, and impacts. • Build and track customer success metrics, assessing the impact of initiatives through KPIs and quantitative and qualitative analyses. • Identify successful initiatives and develop replication plans for other customers in the portfolio. • Review, document, and optimize Customer Success and Implementation processes by creating and enhancing playbooks, frameworks, and operating routines. • Identify bottlenecks and automation opportunities, implementing best practices to improve predictability, operational efficiency, and value creation. • Monitor and own portfolio-level revenue growth and retention metrics, product adoption, schedule adherence, operational bottleneck reduction, and the ongoing development of CS playbooks and processes.

🎯 Requirements

• Experience in Customer Success, Account Management, Consulting, or related fields, including management of multidisciplinary projects. • Strong analytical skills, proficiency in business metrics, and the ability to turn data into actionable recommendations. • Experience creating executive presentations and leading customer meetings. • Excellent verbal and written communication skills; proactive, organized, and focused on revenue expansion. • Experience in SaaS, technology, fintech, telecommunications, or healthcare is a plus. • Knowledge of CRM systems, Customer Success platforms, and BI tools is a plus. • Experience with continuous improvement methodologies and process management is a plus. • Knowledge of digital customer journeys, conversational channels (WhatsApp), digital payments, or customer service automation is a plus.

🏖️ Benefits

• Bradesco National Network Health Plan — extended to dependents with no per-beneficiary deduction • Bradesco Dental Plan — optional • Flexible meal and food allowance (VR/VA) — maintained during vacation • Profit-sharing plan • Wellhub • Birthday day off • Home office allowance • Transportation allowance, as needed — statutory payroll deduction applies • Zurich Life Insurance • Free access to all our products — AppsClub, Clube de Descontos, Truecaller, BTFit, and Busuu • Access to internal training through digital platforms • Internal employee recognition program — Beinspired