Customer Success Consultant – Onboarding

Job not on LinkedIn

🔥 7 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Simples Dental

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

📣 Marketing

⚕️ Healthcare Insurance

Consulting • Marketing • Healthcare Insurance

Simples Dental is a dental clinic that offers a comprehensive range of dental services for patients of all ages. With a strong commitment to improving the health and wellness of the community, Simples Dental focuses on providing high-quality care through advanced dental technologies and a patient-centered approach. Their dedicated team of professionals strives to create a comfortable environment where patients can receive the best possible dental care.

📋 Description

• Lead group onboarding training sessions for new customers, ensuring effective system adoption • Invite and engage customers to participate in training sessions and follow up with absentees • Support customers via WhatsApp and phone calls, following a defined cadence through activation • Own the portfolio’s activation metrics and take action when performance falls below expectations • Identify customer blockers and propose improvements to onboarding training, materials, and processes based on data • Serve as a Simples Dental subject-matter expert, mastering its features and best practices and supporting the team with questions • Work with Sales, Support, and Product to resolve obstacles at the beginning of the customer journey

🎯 Requirements

• Experience leading customer onboarding, implementation, or training • Comfortable leading group training sessions • Able to work with customers who are difficult, rushed, or resistant to change • Accountable for targets and KPIs, tracking results through data • Enjoy teaching and repeating content for new customers • Able to manage and organize multiple WhatsApp conversations simultaneously • Use data to identify customer blockers and propose process improvements • Share knowledge with the team and support new team members • Experience with Google Workspace • Experience leading training sessions or presentations for groups • Experience working with targets and KPIs • Comfortable assisting customers via WhatsApp and phone • Experience with a CRM or customer service platform, such as Pipedrive or an equivalent tool • Organized and able to manage your own schedule, training groups, and activities • Clear verbal and written communication skills, with the ability to explain technical topics simply • Self-motivated and able to solve problems and propose improvements

🏖️ Benefits

• BRL 1,000 meal and food allowance (VA/VR) | iFood Card – no deduction during vacation • BRL 150 home office allowance • Wellz – mental health support | psychotherapy at no cost to employees • Gympass – physical wellness | gym memberships, extendable to dependents • Guapeco – health insurance for your pet • English classes at no cost to employees • Unimed health insurance with co-payments • Coworking day-pass reimbursement in all Brazilian states • Extended parental leave • Baby welcome kit for expectant parents • Farmasesi partnership available only in Santa Catarina (SC) • Sesi Education partnership available only in Santa Catarina (SC) • Birthday day off • Laptop and monitor shipped to your home • BRL 2,000 voucher to purchase any additional equipment you need • Equal-opportunity employment regardless of gender, age, ethnicity, race, religion, sexual orientation, or other factors