Customer Success Manager

🔥 6 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SailPoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.

📋 Description

• Own and manage a portfolio of customer accounts with accountability for net revenue retention, gross retention, and influenced expansion revenue • Design and execute customer value roadmaps tied to measurable business outcomes and SailPoint platform capabilities • Conduct quarterly executive business reviews with strategic identity security advisory, maturity benchmarking, and documented ROI • Monitor AI-driven customer health scores, usage analytics, and risk signals to make proactive intervention decisions • Identify and qualify expansion opportunities across non-human identity governance, cloud entitlements, and SailPoint Atlas migration • Partner with Account Executives to progress expansion opportunities • Orchestrate Solutions Engineering, Professional Services, Support, and Product resources to resolve customer challenges and accelerate time-to-value • Advise customers on identity security, non-human and AI agent identity governance, and emerging regulatory compliance requirements • Capture and communicate voice-of-customer insights to inform SailPoint’s product roadmap and strategy • Complete structured onboarding milestones covering product mastery, tools, stakeholder mapping, opportunity identification, account prioritization, portfolio analysis, sales alignment, risk sensing, advocacy, QBRs, enablement, commercial impact, success plan execution, and renewals • Enroll all portfolio accounts in SailPoint training subscriptions • Work toward meeting or exceeding a 92% renewal rate with on-time completion

🎯 Requirements

• Deep understanding of Identity Governance, cloud entitlement management, and non-human identity governance • Ability to discuss identity security architecture with CISOs and IAM Directors • Comfort with revenue-adjacent accountability, including expansion identification and pricing conversations • Ability to interpret AI-generated health scores and risk signals • Comfort operating within AI-augmented Customer Success platforms such as Gainsight • Skill in conducting executive business reviews focused on strategic roadmaps and business value • Working knowledge of SailPoint’s full platform, including IdentityIQ, Atlas, cloud entitlements, and non-human identity management • Proven ability to orchestrate internal resources across Sales, Professional Services, Support, and Product without positional authority • Ability to translate quantitative data into narratives demonstrating business value and influencing renewal or expansion decisions • Capacity to monitor customer disengagement signals and intervene proactively

🏖️ Benefits

• Equal opportunity employment • Reasonable accommodations for individuals with disabilities • Alternative application methods for applicants unable to submit through the site because of a disability