Customer Success Analyst, Fluent Spanish

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SMARTSPACE

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2011

🏨 Hospitality

📦 Logistics

💼 Consulting

Hospitality • Logistics • Consulting

SMARTSPACE is a provider of professional flexible office and coworking spaces in the San Diego area. It offers hourly and daily office rentals, dedicated offices, multiple conference and meeting rooms with video-conferencing, business address/mailbox and phone services, printing and locker access, and secure business-class high-speed internet with onsite management and support. SMARTSPACE serves small businesses, freelancers, and professional teams seeking turnkey, managed workspace solutions across multiple local locations.

📋 Description

• Manage a portfolio of customers and partners, including international operations with a focus on Mexico • Lead strategic follow-up meetings and ensure execution of each customer’s success plan • Monitor Health Score, usage, and engagement metrics, taking a proactive approach to retention • Identify upsell, cross-sell, and revenue expansion opportunities within the customer base • Develop action plans for at-risk customers and lead renewal negotiations • Conduct platform demonstrations and product training sessions in Spanish • Adapt communications and presentation materials to each customer’s context • Track metrics such as churn, NRR, and MRR, identifying trends, risks, and opportunities • Serve as Smartspace’s point of contact for customers and partners in Mexico • Contribute to the evolution of the Ongoing playbook, customer engagement cadence, and follow-up routines

🎯 Requirements

• Bachelor’s degree completed • Experience managing a customer portfolio and driving strategic Customer Success at SaaS companies • Fluent Spanish, with confidence leading meetings, presentations, and training sessions • Ability to read and analyze metrics such as MRR, churn, NRR, and Health Score • Experience developing and executing success plans • Consultative, clear, and structured communication skills • Familiarity with CRM and automation tools • Use of Artificial Intelligence for data analysis and productivity gains • Preferred: experience with omnichannel software • Preferred: experience expanding recurring revenue • Preferred: experience working with international customers and partners, especially in the Mexican or Latin American markets • Preferred: experience serving customers in the financial services, healthcare, or retail sectors • Preferred: experience conducting software demonstrations and customer training sessions

🏖️ Benefits

• Meal and Food Allowance Card + Flexible Benefits Card • Internal Health and Wellness Program with ongoing initiatives • 2 psychologist appointments per month • 1 nutritional consultation per month • Up to 70% discount on medications • Health Insurance • Dental Insurance • Life Insurance • Wellhub access • Birthday Day Off • Corporate Education Incentive • Performance bonus