Customer Success Analyst

Job not on LinkedIn

🔥 4 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

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🗣️🇧🇷🇵🇹 Portuguese Required

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Logo of APP Sistemas

APP Sistemas

51 - 200 employees

Founded 1986

🏨 Hospitality

💼 Consulting

📦 Logistics

Hospitality • Consulting • Logistics

APP Sistemas is a Brazilian software company that provides HITS, a 100% cloud property management system (PMS) and hospitality operations platform for hotels, resorts and hotel chains. Its solution centralizes reservations, channel management, payments, POS, revenue management (RMS), BI/ERP, online check-in/out, chatbots and integrations with booking engines and payment providers, plus training (EAD) and 24/7 support. APP Sistemas focuses on automating hotel back-office operations, improving revenue and guest experience while ensuring data security and LGPD compliance.

📋 Description

• Ensure customer satisfaction with the use of the system • Manage an assigned customer portfolio • Conduct regular online meetings • Be responsible for selling new features • Support customer retention and loyalty efforts • Build and maintain customer relationships

🎯 Requirements

• Basic knowledge of hotel operations required • Basic knowledge of Google Workspace, Piperun, and Monday is a plus

🏖️ Benefits

• Employee referral bonus • Laptop rental allowance • Day off • Medical insurance • Dental insurance • Childcare assistance • Bonus • Breakfast • Payroll-deducted loan • Career development plan • Life insurance • Food allowance • Meal allowance • Long-service award • Profit-sharing program • Transportation allowance

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