Customer Success Analyst, Mid-Level – Key Account

🔥 13 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omie

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

📋 Description

• Set up and onboard Key Account clients • Monitor platform adoption and usage • Manage the health of the customer portfolio, identifying risks and opportunities • Lead check-in meetings and action plans • Drive customer engagement and growth • Identify opportunities to expand and increase solution usage • Act in a consultative manner to generate value and strengthen customer relationships • Partner with internal teams to ensure a positive customer experience

🎯 Requirements

• Previous experience in Customer Success, Customer Experience, Consultative Support, or related areas • Experience onboarding and implementing solutions for enterprise accounts • Experience managing a customer portfolio • Knowledge of Customer Success metrics, such as churn, retention, expansion, NPS, health score, and adoption • Ability to analyze usage, engagement, and portfolio health indicators • Analytical, data-driven mindset • Strong verbal and written communication skills • Organized, with the ability to manage multiple customers and demands simultaneously • Consultative approach, focused on understanding problems and proposing solutions • Proactive in identifying risks and opportunities before they are recognized by the customer • Ability to collaborate effectively with different teams across the company • Preferred: experience managing a SaaS customer portfolio • Preferred: experience with CRM tools and/or Customer Success management platforms (HubSpot)

🏖️ Benefits

• Dental Plan | Amil Dental • Health Plan | Bradesco Saúde • Mental Health Platform • Telemedicine Platform • Life Insurance | Prudential • Pharmacy Benefit • Gym Allowance • Birthday Day Off • Flexible Meal Voucher • Home Office Allowance • Childcare Assistance • Transportation Voucher and Company Shuttle • Discount Platform (Allya, SwileShop, and Dell) • Educational Benefits • Travel Benefits • Pet Health Insurance • SESC Benefits • Profit-Sharing Program (PPRL)