Customer Success Manager – Bilingual English Speaker

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sophos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

💰 Post-IPO Equity on 2021-08

Consulting • Healthcare • Manufacturing

Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.

📋 Description

• Drive product adoption and customer outcomes through 1:1 and 1:many channels, including video calls, email engagement, and webinars • Support digital touch points throughout the customer lifecycle • Proactively engage customers to mitigate risk, promote renewal, and uncover expansion opportunities • Own and timely escalate customer and internal queries • Determine when to escalate versus problem-solve or conduct a deep dive • Conduct effective customer calls and webinars • Manage and prioritize a high volume of daily tasks • Contribute to the design and continuous improvement of the digital customer journey and communication strategies • Collaborate with Renewals, Sales, Product, and Customer Success teams • Monitor customer health indicators to identify engagement opportunities and risk signals • Help shape and refine scaled customer success strategy and programs

🎯 Requirements

• 2+ years of experience in customer success roles • Additional experience in customer support, sales, or customer marketing is a plus • Fluent written and spoken English required • Spanish is a strong bonus • Exceptional ability to communicate and foster positive business relationships • Comfortable being accountable for driving success with customers • Proven ability to produce and deliver compelling customer materials • Excellent organizational skills • Ability to establish milestones and keep project plans on task • Understanding how organizations measure value and drive revenue • Experience with recurring revenue sales models and renewal processes is an advantage • Experience employing a one-to-many approach globally • Legal authorization to work in Brazil without employer sponsorship

🏖️ Benefits

• Remote-first working model • Employee-led diversity and inclusion networks • Annual charity and fundraising initiatives • Volunteer days • Global employee sustainability initiatives • Global fitness and trivia competitions • Global wellbeing days • Monthly wellbeing webinars and training • Equal opportunity and recruitment-process adjustments