Customer Success

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Firedev IT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

🤝 B2B

💼 Consulting

SaaS • B2B • Consulting

Firedev is a Brazilian software development and outsourcing firm focused on low-code platforms and digital transformation. It offers a Low Code tool that generates exportable source code (frontend in JavaScript and backend options in PHP, Java, JavaScript, Python), plus services such as a software factory, bodyshop/outsourcing teams, recruitment and training (Skill Hunter), and financial management solutions. Firedev promotes agile, self-organized teams, automated code generation to accelerate development and simplify maintenance, and consulting-style support for system migration, integration and process automation for business customers.

📋 Description

• Manage a portfolio of customers, ensuring a positive experience throughout their journey. • Build strong relationships with customers by understanding their needs and business objectives. • Lead onboarding, follow-up, and business review meetings. • Act as a trusted advisor to drive solution adoption and maximize value generation. • Monitor customer portfolio health metrics, identifying churn risks and expansion opportunities. • Develop action plans for customer retention, engagement, and loyalty. • Collaborate with Sales, Product, and Support teams to ensure an integrated customer experience. • Record interactions and keep customer information up to date in internal systems. • Track success, satisfaction, and platform usage metrics, proposing continuous improvements. • Act as the voice of the customer, sharing feedback to support the evolution of products and processes.

🎯 Requirements

• Bachelor's degree completed or in progress in Business Administration, Marketing, Sales Management, Communications, or related fields. • Previous experience in Customer Success, Customer Service, Account Management, or related areas. • Excellent verbal and written communication skills. • Analytical mindset with strong problem-solving skills. • Ability to build relationships and lead negotiations. • Strong organizational skills and the ability to manage multiple demands simultaneously. • Knowledge of CRM and customer management tools. • Proficiency in Microsoft Office or Google Workspace. • Experience in technology companies (SaaS) is a plus. • Knowledge of Customer Success methodologies and customer journey management is a plus. • Experience with HubSpot, Salesforce, Zendesk, Intercom, Gainsight, or similar platforms is a plus. • Experience analyzing Churn, NPS, CSAT, Health Score, and revenue expansion is a plus. • Intermediate or advanced English proficiency is a plus.

🏖️ Benefits

• Fully subsidized health and dental insurance. • Meal and food allowance via the iFood Benefícios card. • Discount network and iFood club. • Mobility allowance. • Wellhub membership supporting your physical and mental health. • Additional credits for internal initiatives and commemorative dates. • Birthday credit on the benefits card. • Educational partnerships and discounts on language courses. • Employee referral program. • Dedicated support from the HR team throughout your journey. • Remote work.