Onboarding Success Manager I – Americas

🔥 17 hours ago

🌐 Brazil, Costa Rica, +3 more countries – Remote

🇧🇷 Brazil – Remote 🇨🇷 Costa Rica – Remote 🇨🇱 Chile – Remote 🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote

💵 R$150k - R$200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oyster

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

💼 Consulting

📦 Logistics

👥 HR Tech

Consulting • Logistics • HR Tech

Oyster® is an automated global employment platform that simplifies the process of hiring and managing international talent. With coverage in 180+ countries, Oyster provides solutions for global payroll, compliance, employee benefits, and talent mobility, allowing companies to onboard and manage both full-time employees and contractors efficiently. By leveraging deep local knowledge and expert guidance, Oyster helps businesses navigate the complexities of international hiring and scaling their workforce globally.

📋 Description

• Own and guide Customers and Team Members through their onboarding journey from new-hire submission on the Oyster platform until engagement • Provide explanatory documentation and answer customer and Team Member questions quickly and accurately • Organize meetings with Customers and Team Members • Manage onboarding custom requests and escalations with Sales, Product, Legal, and Finance teams • Support contract customization operations in alignment with internal procedures • Create and update documentation explaining the onboarding process • Follow team processes, playbooks, best practices, and internal knowledge sources • Capture and accurately process required customer information • Maintain complete and accurate data on the Oyster platform • Maintain customer self-service tools, internal knowledge sources, and team processes • Stay current with Product releases and global employment regulation changes • Complete ongoing upskilling to meet agreed KPIs • Interact directly with Customers hiring or paying through Oyster and with Oyster-employed Team Members

🎯 Requirements

• 3+ years of experience working in HR or in a customer-facing role for an HR SaaS platform • Customer-first mentality and commitment to customer satisfaction • Experience scheduling and managing customer meetings • Experience managing customer escalations • Track record of meeting and improving customer satisfaction metrics such as cSAT and NPS • Experience following and improving team processes • Attention to detail, organizational and analytical skills, and proven work ethic • Excellent written and verbal communication skills • Comfortable working in a fast-paced environment and autonomously • Excellent interpersonal skills, determination, tenacity, and sense of humor • Remote-first mindset • Passion for creating change in the future of work landscape • Commitment to Oyster’s social impact mission • Willingness to learn and experiment with AI technologies and workflow automation • Fluent English language skills • Reliable home internet connection or ability to obtain one • Must be based within UTC -4 / -7 • Bonus: 3+ years in customer success, ideally owning onboarding for customers onto an HR SaaS platform and working with SMB to Enterprise markets • Bonus: Knowledge of employment practices in more than one country • Bonus: Fluency in languages other than English

🏖️ Benefits

• Fully remote work from home • Work from anywhere, provided you are authorized to work where you live • 40 days off per year including holidays and vacation, or more if required by your country • Mental health support through Plumm • Monthly wellbeing allowance in ThanksBen wallet • At least three months’ paid parental leave for new parents • Job protection for up to 12 months or as required locally • WFH stipend for laptop and home office equipment • Asynchronous, collaborative work • Inclusive, global work environment