Customer Success Manager

Job not on LinkedIn

🔥 5 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Precor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1980

🏭 Manufacturing

🏨 Hospitality

📦 Logistics

Manufacturing • Hospitality • Logistics

Precor is a leading provider of commercial and home fitness equipment, known for its innovative, reliable, and high-quality strength and cardio products. It serves a diverse range of customers, including corporate facilities, country clubs, hospitality venues, multi-family residential complexes, and educational institutions. With a focus on creating a superior fitness and wellness experience, Precor offers a comprehensive suite of solutions including connected fitness systems and world-class software. Operating in over 100 countries, Precor combines global scale with local touch through its extensive network of sales, support, service, and distributor partners. Over the past 40 years, Precor has established itself as a trusted partner in the fitness industry, empowering exercisers with equipment that prioritizes user-friendliness and performance.

📋 Description

• Own and nurture a portfolio of North American B2B accounts after go-live • Lead Executive Business Reviews and Quarterly Business Reviews • Develop Joint Success Plans • Handle contract renewal and expansion conversations • Track product usage and customer health metrics • Identify and mitigate churn risks proactively • Consult clients on core procurement use cases • Conduct refresher training for key users • Guide customers through new product adoption, modules, and strategic integrations • Discuss pricing, contract renewals, upselling, and cross-selling • Capture customer feedback, market insights, and product requirements for Product, Sales, and Marketing teams • Engage satisfied customers in case studies, platform reviews, and referrals

🎯 Requirements

• Proven experience in Customer Success or Account Management within a B2B SaaS environment • Excellent English skills, written and verbal • Strong presentation abilities • Ability to engage in smooth, confident small talk with US clients • Understanding that Customer Success is a growth driver, not just technical support • Comfortable discussing monetary aspects, price adjustments, upsells, and cross-sells • Process-oriented problem solver capable of finding creative workarounds in complex customer setups • Ability to handle uncomfortable client conversations • Ability to take full ownership of results • Ability to thrive in a fast-paced, scaling environment • Experience working with North American or US clients is a nice-to-have • General understanding of B2B Sales and Marketing functions is a nice-to-have

🏖️ Benefits

• Reimbursement for professional growth through courses, conferences, and educational resources • 26 paid days off annually • Paid unlimited sick leave • Flexible results-focused work arrangement • Trust-based management with no micromanagement • Supportive and ambitious team • 3-month trial period