Customer Success

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Stefanini Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.

📋 Description

• Provide support in a clear, concise, and instructive manner • Understand users' needs through active listening • Resolve issues and follow up on received requests • Serve and provide support to professional audiences and users of digital platforms • Log tickets in service systems, CRMs, or similar tools • Interact with different departments and teams • Contribute to the user experience and satisfaction

🎯 Requirements

• Bachelor's degree completed or in progress in Communications, Technology, Customer Experience, or related fields • Prior experience in customer service, user support, Customer Experience, Customer Success, Service Desk, or related areas • Experience serving professional audiences and/or users of digital platforms • Experience with healthcare products/services, providers, clinics, or hospitals is a plus • Familiarity with service systems, ticketing, CRMs, or similar tools is a plus • Excellent verbal and written communication • Active listening and the ability to understand user needs • Empathy and strong interpersonal skills • Problem-solving skills • Organized and detail-oriented • Analytical reasoning • Ease with using and learning digital systems and platforms • Proactivity and a strong sense of responsibility for assigned requests • Ability to interact effectively with different departments and teams • User experience and customer satisfaction orientation

🏖️ Benefits

• Meal allowance or meal voucher • Discounts on courses, universities, and language institutions • Stefanini Academy — online platform with free, up-to-date courses and certificates • Mentoring • Discount program for medical consultations and tests • Health insurance • Dental insurance • Discount club with offers at top establishments • Travel club • Pet care plan