Customer Success Manager

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Sierra

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Sierra is a company that specializes in transforming customer experiences through the power of conversational AI. Their platform enables businesses to deploy AI agents that are empathetic, always available, and aligned with the brand's tone and voice. Sierra offers capabilities for real-time support, seamless integration into existing technology stacks, and the capacity to solve complex issues while continuously improving the customer experience. Trusted by leading brands, Sierra's AI platform is designed with a strong commitment to security and privacy, ensuring safe and secure interactions. The platform allows for personalization, enabling companies to imbue their AI agents with their own identity and processes, ensuring consistency and reliability across all customer interactions.

📋 Description

• Deliver an 11-star onboarding experience for new Transparency clients, including product setup, website integration, data intake, and first results • Maintain regular client relationships and reduce churn risk through proactive check-ins • Guide existing clients through software migrations with zero disruption to live sites • Roll out new Transparency Suite tools to existing accounts • Communicate customer feedback and product needs to the Product team • Produce weekly reports covering account health, migration status, churn and retention signals, and expansion opportunities • Identify testing opportunities and arrange warm handoffs to Account Executives • Automate repetitive work with AI, create SOPs, and help hire and lead future Client Success Managers • Own client relationships from Account Executive handoff through onboarding, retention, expansion, and ongoing success • Report to the General Manager, Transparency

🎯 Requirements

• Direct customer-facing work experience, ideally in customer success, account management, or hands-on customer service • Strong customer relationship-building abilities on camera and in writing • Exceptional attention to detail • Startup mindset and ability to take total ownership • Daily use of AI and ability or enthusiasm to build workflows and automations in Claude / Claude Cowork • Fast, clear responsiveness over email and Slack • Genuine interest in food-system transparency • Strong written and spoken English for daily collaboration with a US-based team • Bonus: prior B2B SaaS account management or customer success experience • Bonus: experience with Shopify or D2C brands • Bonus: design sense for creating or evaluating AI-generated landing pages, product-detail-page carousel images, and ad creative • Bonus: experience as a first or early CS hire and building processes from scratch • Bonus: comfort with HubSpot, Pylon, Slack, and Superhuman • Include the word “sunlight” somewhere in the Loom video • Updated CV must be submitted in English • Applicants must be Brazilian and/or currently living in Brazil