Customer Success Analyst, Mid-level

🔥 30 minutes ago

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Stark Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📣 Marketing

🏥 Healthcare

🤝 B2B

Marketing • Healthcare • B2B

Stark Marketing é a maior assessoria de marketing e vendas focada em cirurgia plástica no Brasil. A empresa afirma ajudar clínicas a fechar até 3 vezes mais cirurgias implementando uma “máquina de vendas”, e comunica resultados como +270 milhões de reais gerados e mais de 100 cirurgiões plásticos clientes. Oferece soluções personalizadas que incluem estratégia de posicionamento, tráfego pago, treinamentos comerciais, automações para captação de leads pelo Instagram e soluções de inteligência artificial. Conta com mais de 40 profissionais dedicados exclusivamente a estratégias de vendas para cirurgia plástica, metodologia própria (Atração, Relacionamento, Conversão) e patrocina congressos do setor. Suas comunicações e cases destacam crescimento de seguidores, aumento de faturamento e geração de cirurgias de alto ticket para clínicas e cirurgiões em diferentes estágios de carreira.

📋 Description

• Prioritize clients based on risk and potential. • Organize action plans per client. • Manage a portfolio with a results-oriented approach. • Analyze metrics in depth: CPL, Cost per Appointment, Sales Conversion. • Identify bottlenecks: Marketing, Support, Sales. • Conduct monthly meetings with clients. • Translate data into clear, actionable guidance. • Align strategy with expectations. • Act before churn occurs. • Create recovery plans for at-risk clients. • Closely monitor critical clients. • Identify genuine upsell opportunities. • Deliver growth presentations. • Work to increase average ticket value. • Follow up on internal team deliverables. • Ensure alignment between traffic, copy, and sales.

🎯 Requirements

• Understanding of key metrics such as ROI, LTV and NPS • Organized to manage multiple accounts • Empathy and active listening • Proactivity in problem solving • Experience with CRM and customer relationship processes • Clear, consultative communication • Ability to interpret digital marketing data and translate it into action plans • Knowledge of digital marketing • Organization and prioritization • Ability to execute upsell, cross-sell and renewal activities through sales presentations and growth strategies • Consistent, courteous approach • Sense of responsibility • Results-oriented with a focus on customer retention

🏖️ Benefits

• Bonus • Flexible hours • Career development plan