Mid-Level Customer Success Analyst

🕒 July 30

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stark Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📣 Marketing

🏥 Healthcare

🤝 B2B

Marketing • Healthcare • B2B

Stark Marketing é a maior assessoria de marketing e vendas focada em cirurgia plástica no Brasil. A empresa afirma ajudar clínicas a fechar até 3 vezes mais cirurgias implementando uma “máquina de vendas”, e comunica resultados como +270 milhões de reais gerados e mais de 100 cirurgiões plásticos clientes. Oferece soluções personalizadas que incluem estratégia de posicionamento, tráfego pago, treinamentos comerciais, automações para captação de leads pelo Instagram e soluções de inteligência artificial. Conta com mais de 40 profissionais dedicados exclusivamente a estratégias de vendas para cirurgia plástica, metodologia própria (Atração, Relacionamento, Conversão) e patrocina congressos do setor. Suas comunicações e cases destacam crescimento de seguidores, aumento de faturamento e geração de cirurgias de alto ticket para clínicas e cirurgiões em diferentes estágios de carreira.

📋 Description

• Act as the guardian of the customer experience, ensuring that clinics and plastic surgeons achieve consistent results • Manage the customer journey after contract signing • Ensure delivery of the promised results • Monitor key performance indicators and take proactive action to prevent cancellations • Prioritize customers based on risk and potential • Organize action plans for each customer • Manage the customer portfolio with a results-oriented perspective • Analyze metrics such as CPL, Cost per Appointment, and Sales Conversion Rate • Identify bottlenecks in Marketing, Customer Service, and Sales • Lead monthly meetings with customers • Translate data into clear guidance and align strategy with expectations • Create recovery plans for at-risk customers and monitor critical accounts • Identify upsell opportunities, lead growth presentations, and work to increase average deal size • Follow up with the internal team on deliverables and ensure alignment across paid traffic, copywriting, and sales • Communicate requests, improvement opportunities, and reassurance to the customer

🎯 Requirements

• Mid-level experience • Understanding of key metrics such as ROI, LTV, and NPS • Strong organizational skills for managing multiple accounts • Knowledge of customer relationship management (CRM) and processes • Ability to interpret Digital Marketing data and turn it into actionable plans • Knowledge of Digital Marketing • Strong organization and prioritization skills • Ability to drive upsell, cross-sell, and renewals through sales presentations and growth strategies • Results-oriented mindset with a focus on customer retention • Clear, consultative communication • Empathy and active listening • Proactive problem-solving skills • Strong sense of ownership and accountability • Affirmative-action position for LGBTQIA+ people, Black people, Indigenous people, people over 40, and women

🏖️ Benefits

• Performance bonus • Flexible working hours • Career development plan • 100% remote work • Independent contractor agreement (PJ)