Customer Success Specialist

🔥 20 minutes ago

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JoVE

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

📚 Education

🔬 Science

Education • Science

JoVE is a video-first platform that produces and distributes peer-reviewed scientific and educational video content demonstrating laboratory methods, experiments, and science concepts. Used by universities, research institutions, and companies, JoVE provides thousands of protocol videos and educational products (JoVE Journal, JoVE Science Education, JoVE Core, JoVE Lab Manual, etc. ) to support research reproducibility and science teaching across life sciences, physical sciences, engineering, and related fields.

📋 Description

• Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage. • Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes. • Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits. • Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources. • Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

🎯 Requirements

• A master's degree or PhD in Life Science disciplines. • Experience in science communications, academic outreach or other customer-facing roles is preferred. • Fluent communication skills English. • Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology. • Strong interpersonal skills with a passion for remote relationship-building. • Experience in networking using cold calling is preferred.

🏖️ Benefits

• You can expect compensation packages competitively placed within the local market. • You will make a direct impact in accelerating science research and in improving student learning in science education. • Opportunity to work with global teams and in an environment that promotes innovation and collaboration. • Our strong promotion from within culture draws a clear path to advance your career with us.