Carbel Auto Group
1001 - 5000 employees
Founded 1964
🛍️ eCommerce
💳 Fintech
Automotive • eCommerce • Fintech
Carbel Auto Group is an established automotive solutions ecosystem with over 55 years of experience in Minas Gerais, focused on providing an excellent customer experience through innovation and passion. The company represents 10 automotive brands, in addition to offering its own products in used vehicles, vehicle leasing, insurance brokerage, consortium services, and technical assistance through well-equipped service centers.
Customer Success
🕒 April 27
🗣️🇧🇷🇵🇹 Portuguese Required
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Carbel Auto Group
1001 - 5000 employees
Founded 1964
🛍️ eCommerce
💳 Fintech
Automotive • eCommerce • Fintech
Carbel Auto Group is an established automotive solutions ecosystem with over 55 years of experience in Minas Gerais, focused on providing an excellent customer experience through innovation and passion. The company represents 10 automotive brands, in addition to offering its own products in used vehicles, vehicle leasing, insurance brokerage, consortium services, and technical assistance through well-equipped service centers.
📋 Description
• Manage a portfolio of clients that includes dealerships and automotive groups • Data intelligence: monitor and take preventive actions with success plans to minimize churn • Upsell: proactively and consultatively identify and close upsell opportunities • Operational excellence: maintain discipline and contribute to improvements in our tools and routines • Prepare detailed briefings for the production team based on client requests gathered during alignment meetings • Monitor Alpes solutions and the results achieved to identify opportunities for improvement and ensure the proper functioning of these products/services • Manage and review internal deliverables to ensure project completion on time and according to expected outcomes • Prepare monthly reports with analysis of metrics and data available in the Alpes platform for client reporting • Conduct daily calls and meetings (internal and external) to discuss market best practices, identify improvements for clients, and propose new solutions • Analyze and quantify lead data • Analyze and work with integration data • Assess website quality • Configure and edit integration rules in the internal system (leads, emails, CRMs, etc.) • Keep the team and senior management informed of activities, especially regarding more complex/important decision-making • Act as the client's primary contact, bridging their needs with solutions provided by the internal team • Identify client needs for products and services that can improve their results, informing both the clients and the company's upsell/commercial team • Perform other duties related to the role as requested by immediate leadership
🎯 Requirements
• Experience in Customer Success, Sales, and Account Management: minimum 1 year • Communicative, proactive, and consultative profile • Strong negotiation skills • Results-oriented • Ability to move between discussions and technical execution in marketing and website and systems development • Excellent writing, reading, and text interpretation skills • Intermediate knowledge of Digital Marketing • Intermediate Microsoft Office skills • Intermediate Google Drive skills • Technical English • Artificial Intelligence: proficiency with tools that enhance day-to-day productivity • Google Ads and social media: analytical mindset to facilitate constructive, consultative client conversations • Experience with the Movidesk task management system
🏖️ Benefits
• Meal allowance on Caju card • Health and dental plan – Unimed • Life insurance • Private pension plan • Training platform (Alura) • Home office allowance • Discounts on undergraduate and postgraduate courses • Day off • Discounts on group products and partner companies
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